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Discovering the dark side of brand attachment: Impulsive buying, obsessive-compulsive buying and trash talking

Author

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  • Japutra, Arnold
  • Ekinci, Yuksel
  • Simkin, Lyndon

Abstract

Although brand attachment has positive effects on favorable consumer behavior, recent studies have advocated that brand attachment may have dark sides which stimulate some harmful behaviors. Nevertheless, research on the dark side of brand attachment is scant. This study investigates the effect of brand attachment on two negative behaviors (compulsive buying and trash talking). The survey findings show that the three components of brand attachment - passion, prominence, and anxiety - are positively related to impulsive and obsessive–compulsive buying. In turn, consumers who exhibit obsessive–compulsive buying are more likely to practice trash talking. Furthermore, consumer age moderates the relationship between brand passion, brand anxiety and compulsive buying. The research adds to the body of knowledge of consumer-brand relationship, particularly on the dark side of brand attachment. The findings contribute to the creation and deployment of altruistic customer relationship programs and regulations.

Suggested Citation

  • Japutra, Arnold & Ekinci, Yuksel & Simkin, Lyndon, 2022. "Discovering the dark side of brand attachment: Impulsive buying, obsessive-compulsive buying and trash talking," Journal of Business Research, Elsevier, vol. 145(C), pages 442-453.
    • Handle: RePEc:eee:jbrese:v:145:y:2022:i:c:p:442-453
    DOI: 10.1016/j.jbusres.2022.03.020
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    References listed on IDEAS

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    5. Raggiotto, Francesco & Compagno, Cristiana & Scarpi, Daniele, 2023. "Care management to improve retail customers' and employees’ satisfaction," Journal of Retailing and Consumer Services, Elsevier, vol. 72(C).

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