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Who really cares? Introducing an ‘Ethics of Care’ to debates on transformative value co-creation

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  • Parsons, Elizabeth
  • Kearney, Treasa
  • Surman, Emma
  • Cappellini, Benedetta
  • Moffat, Sue
  • Harman, Vicki
  • Scheurenbrand, Klara

Abstract

This paper introduces an “ethics of care” lens to the literature on Transformative Services Research (TSR) to understand how service users and providers co-create transformational value and well-being. In considering six food poverty organizations—categorized as market-oriented, faith-oriented, or neighborhood-oriented—the authors argue that the intention behind enacting an ethics of care drives different possibilities for transformative value. The analysis is organized in line with Tronto’s (1993; 2001) phases of caring, and makes connections between values that drive the organization’s work, emerging subjectivities, practices that unfold as a result, and ultimately the value that is co-created. The findings show that caring relations must be considered “in situ,” as an organization’s values and practices are what determine the potential for transformative value.

Suggested Citation

  • Parsons, Elizabeth & Kearney, Treasa & Surman, Emma & Cappellini, Benedetta & Moffat, Sue & Harman, Vicki & Scheurenbrand, Klara, 2021. "Who really cares? Introducing an ‘Ethics of Care’ to debates on transformative value co-creation," Journal of Business Research, Elsevier, vol. 122(C), pages 794-804.
    • Handle: RePEc:eee:jbrese:v:122:y:2021:i:c:p:794-804
    DOI: 10.1016/j.jbusres.2020.06.058
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