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How CEOs use Twitter: A comparative analysis of Global and Latin American companies

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  • Capriotti, Paul
  • Ruesja, Laura

Abstract

Social networks are becoming a key communication tool for organizations, but also for top managers like CEOs. Among the different available platforms, Twitter is one of the greatest and it is considered one of the most suitable to share information and engage in dialogue with stakeholders. In this way, this paper analyzes the presence of CEOs on the most active social network sites, and assess the activity and interaction of these top managers on Twitter. CEOs from Global and Latin American companies were selected, to compare their performance. The results of the study show that the presence of CEOs in social networks is very low, and the majority of those that are present on them are not adequately using their Twitter accounts. Although the general presence and performance on are low, LatAm CEOs have a better presence on social networks and they are more active on Twitter, but Global CEOs have better interaction results on their accounts. So, this area of strategic communication should be improved by communication practitioners, since the CEO communication is nowadays a key communication issue for any organization.

Suggested Citation

  • Capriotti, Paul & Ruesja, Laura, 2018. "How CEOs use Twitter: A comparative analysis of Global and Latin American companies," International Journal of Information Management, Elsevier, vol. 39(C), pages 242-248.
    • Handle: RePEc:eee:ininma:v:39:y:2018:i:c:p:242-248
    DOI: 10.1016/j.ijinfomgt.2018.01.003
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    References listed on IDEAS

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    1. Kietzmann, Jan H. & Hermkens, Kristopher & McCarthy, Ian P. & Silvestre, Bruno S., 2011. "Social media? Get serious! Understanding the functional building blocks of social media," Business Horizons, Elsevier, vol. 54(3), pages 241-251, May.
    2. Aladwani, Adel M., 2015. "Facilitators, characteristics, and impacts of Twitter use: Theoretical analysis and empirical illustration," International Journal of Information Management, Elsevier, vol. 35(1), pages 15-25.
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    Cited by:

    1. Lijuan Bai & Xiangbin Yan, 2023. "Impact of social media capability on firm performance: new evidence from China," Asian Business & Management, Palgrave Macmillan, vol. 22(1), pages 118-136, February.
    2. Agarwal, Shweta & Kumar, Shailendra & Goel, Utkarsh, 2019. "Stock market response to information diffusion through internet sources: A literature review," International Journal of Information Management, Elsevier, vol. 45(C), pages 118-131.
    3. Meng Cai & Han Luo & Xiao Meng & Ying Cui & Wei Wang, 2022. "Influence of information attributes on information dissemination in public health emergencies," Palgrave Communications, Palgrave Macmillan, vol. 9(1), pages 1-22, December.
    4. Nisar, Tahir M. & Prabhakar, Guru & Patil, Pushp P., 2018. "Sports clubs’ use of social media to increase spectator interest," International Journal of Information Management, Elsevier, vol. 43(C), pages 188-195.
    5. Martínez-Rojas, María & Pardo-Ferreira, María del Carmen & Rubio-Romero, Juan Carlos, 2018. "Twitter as a tool for the management and analysis of emergency situations: A systematic literature review," International Journal of Information Management, Elsevier, vol. 43(C), pages 196-208.

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