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Resilience for whom? The general public's tolerance levels as CI resilience criteria

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  • Petersen, Laura
  • Lundin, Emma
  • Fallou, Laure
  • Sjöström, Johan
  • Lange, David
  • Teixeira, Rui
  • Bonavita, Alexandre

Abstract

While maintaining a minimum level of service and rapidly restoring services to normal are key components of critical infrastructure (CI) resilience, who should and how to define these parameters remains under debate. Rarely solicited in the debate, yet integral actors in CI resilience, is the general public. In response to this, this paper presents a questionnaire-based methodology for determining public tolerance levels for service reduction and recovery rapidity. This paper explores this under-researched area using a case-study of the Barreiro Municipal Water Network. It draws on key themes that emerged from the literature as well as interviews with the CI operators in order to develop a tolerance questionnaire, implements said questionnaire (N = 1005), and analysizes the results. Results demonstrate that the methodology works for collecting tolerance levels, that when taking into account vulnerable groups, public tolerance levels appear higher than CI operator capability and that communication expectations are high.

Suggested Citation

  • Petersen, Laura & Lundin, Emma & Fallou, Laure & Sjöström, Johan & Lange, David & Teixeira, Rui & Bonavita, Alexandre, 2020. "Resilience for whom? The general public's tolerance levels as CI resilience criteria," International Journal of Critical Infrastructure Protection, Elsevier, vol. 28(C).
    • Handle: RePEc:eee:ijocip:v:28:y:2020:i:c:s1874548220300044
    DOI: 10.1016/j.ijcip.2020.100340
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    2. Darla Hatton MacDonald & Mike Young, 2002. "Determining Customer Service Levels - Development of a Methodology Overarching Report," Natural Resource Management Economics 02_006, Policy and Economic Research Unit, CSIRO Land and Water, Adelaide, Australia.
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    Cited by:

    1. Xixi Luo & Quanlong Liu & Xuefeng Song, 2023. "China's strategies for promoting differentiated urban resilience measurement from the social ecosystem perspective," Systems Research and Behavioral Science, Wiley Blackwell, vol. 40(1), pages 235-249, January.
    2. Adel Mottahedi & Farhang Sereshki & Mohammad Ataei & Ali Nouri Qarahasanlou & Abbas Barabadi, 2021. "The Resilience of Critical Infrastructure Systems: A Systematic Literature Review," Energies, MDPI, vol. 14(6), pages 1-32, March.
    3. Adel Mottahedi & Farhang Sereshki & Mohammad Ataei & Ali Nouri Qarahasanlou & Abbas Barabadi, 2021. "Resilience analysis: A formulation to model risk factors on complex system resilience," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 12(5), pages 871-883, October.
    4. Mottahedi, Adel & Sereshki, Farhang & Ataei, Mohammad & Qarahasanlou, Ali Nouri & Barabadi, Abbas, 2021. "Resilience estimation of critical infrastructure systems: Application of expert judgment," Reliability Engineering and System Safety, Elsevier, vol. 215(C).

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