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Measuring the organizational resilience of critical infrastructure providers: A New Zealand case study

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  • Brown, Charlotte
  • Seville, Erica
  • Vargo, John

Abstract

Modern societies are becoming increasingly dependent on critical infrastructure services. This dependence is not only on the technology used in infrastructures, but also on the organizations that manage the infrastructures. Initiatives that assess infrastructure resilience often concentrate on strengthening the physical infrastructure through robustness and redundancy. Few studies recognize the important role of critical infrastructure providers. This study presents a method for assessing the organizational resilience of critical infrastructure providers. The method is demonstrated using data from a group of critical infrastructure providers in New Zealand. The application of the Benchmark Resilience Tool developed by Resilient Organisations reveals that the surveyed organizations are strong in effective partnerships, but are weak in breaking silos and in conducting stress testing plans. The results also indicate that senior managers have much more positive views of the resilience of their organizations compared with other staff members.

Suggested Citation

  • Brown, Charlotte & Seville, Erica & Vargo, John, 2017. "Measuring the organizational resilience of critical infrastructure providers: A New Zealand case study," International Journal of Critical Infrastructure Protection, Elsevier, vol. 18(C), pages 37-49.
    • Handle: RePEc:eee:ijocip:v:18:y:2017:i:c:p:37-49
    DOI: 10.1016/j.ijcip.2017.05.002
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    Cited by:

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    11. Ibrahim Adow Aden & Dr. Janet Muthimi, 2022. "Explicating the Impact of Customer Retention on Organizational Resilience: An Empirical Study of Selected Insurance Companies in Kenya," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 6(10), pages 582-592, October.
    12. Bert de Groot & Wim Leendertse & Jos Arts, 2020. "Building Adaptive Capacity through Learning in Project-Oriented Organisations in Infrastructure Planning," Urban Planning, Cogitatio Press, vol. 5(1), pages 33-45.
    13. Afzal Izzaz Zahari & Dewi Izzwi Abdul Manan & Norhayati Mohamed & Jamaliah Said, 2023. "Impact of Dynamic Leadership and Marketing Planning on Organizational Resilience During Covid-19: Higher Learning Institutions," SAGE Open, , vol. 13(4), pages 21582440231, November.
    14. Khan Babar, Abdul Haseeb & Ali, Yousaf, 2022. "Framework construction for augmentation of resilience in critical infrastructure: Developing countries a case in point," Technology in Society, Elsevier, vol. 68(C).
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