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Unravelling the relationship between role overload and organizational citizenship behaviour: A test of mediating and moderating effects

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  • Montani, Francesco
  • Dagenais-Desmarais, Véronique

Abstract

Building on the conservation of resources theory and self-determination theory, the present study develops and tests a moderated mediation model of organizational citizenship behaviour, in which a) emotional exhaustion serves as a mediating mechanism linking role overload with organizational citizenship behaviour, and b) supervisor autonomy support moderates the relationship between role overload and organizational citizenship behaviour through emotional exhaustion. Results of a time-lagged study of 144 workers from various Canadian organizations provided support for the hypothesized model: supervisor autonomy support buffered a negative effect of role overload on emotional exhaustion and, indirectly, organizational citizenship behaviour. This research sheds light on the intervening variables that may explain the relationship between challenge stressors and extra-role behaviours. It also provides information on managerial practices that may protect employees’ optimal functioning against an excessive workload.

Suggested Citation

  • Montani, Francesco & Dagenais-Desmarais, Véronique, 2018. "Unravelling the relationship between role overload and organizational citizenship behaviour: A test of mediating and moderating effects," European Management Journal, Elsevier, vol. 36(6), pages 757-768.
    • Handle: RePEc:eee:eurman:v:36:y:2018:i:6:p:757-768
    DOI: 10.1016/j.emj.2018.03.001
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    References listed on IDEAS

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    1. Hartner-Tiefenthaler, Martina, 2021. "Supervisors’ power to deal with employees’ inner resignation: How perceived power of the organization and the supervisor relate to employees’ voluntary and enforced work behavior," European Management Journal, Elsevier, vol. 39(2), pages 260-269.
    2. Husameddin Khalil Harb & Serife Zihni Eyupoglu & Laith Tashtoush, 2023. "The Relationship Between Administrative Empowerment and Organizational Commitment: The Mediating Role of Job Satisfaction Amongst Academic Staff in Higher Education," SAGE Open, , vol. 13(4), pages 21582440231, December.

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