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Work overload and intimidation: The moderating role of resilience

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  • Kimura, Takuma
  • Bande, Belén
  • Fernández-Ferrín, Pilar

Abstract

Work overload is a critical but understudied stressor at work, particularly for boundary-spanning positions. Recent studies have highlighted the need for more research on the identification of different predictors of the use of intimidation, a type of assertive impression management tactic. Relying on Lazarus's transactional theory, this study hypothesized and investigated a mediated moderation model that includes resilience, work overload, and its outcomes.

Suggested Citation

  • Kimura, Takuma & Bande, Belén & Fernández-Ferrín, Pilar, 2018. "Work overload and intimidation: The moderating role of resilience," European Management Journal, Elsevier, vol. 36(6), pages 736-745.
    • Handle: RePEc:eee:eurman:v:36:y:2018:i:6:p:736-745
    DOI: 10.1016/j.emj.2018.03.002
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    References listed on IDEAS

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    1. Jones, Eli & Chonko, Lawrence & Rangarajan, Deva & Roberts, James, 2007. "The role of overload on job attitudes, turnover intentions, and salesperson performance," Journal of Business Research, Elsevier, vol. 60(7), pages 663-671, July.
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    3. Roberta Fida & Marinella Paciello & Carlo Tramontano & Reid Fontaine & Claudio Barbaranelli & Maria Farnese, 2015. "An Integrative Approach to Understanding Counterproductive Work Behavior: The Roles of Stressors, Negative Emotions, and Moral Disengagement," Journal of Business Ethics, Springer, vol. 130(1), pages 131-144, August.
    4. Babakus, Emin & Yavas, Ugur & Ashill, Nicholas J., 2009. "The Role of Customer Orientation as a Moderator of the Job Demand–Burnout–Performance Relationship: A Surface-Level Trait Perspective," Journal of Retailing, Elsevier, vol. 85(4), pages 480-492.
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    Cited by:

    1. Korzynski, Pawel & Haenlein, Michael & Rautiainen, Mika, 2021. "Impression management techniques in crowdfunding: An analysis of Kickstarter videos using artificial intelligence," European Management Journal, Elsevier, vol. 39(5), pages 675-684.
    2. Yulita, & Muhamad, Suriyani & Kulub Abdul Rashid, Noorhaslinda & Hussain, Nor Ermawati & Mohamad Akhir, Noor Haslina & Ahmat, Nizam, 2020. "Resilience as a moderator of government and family support in explaining entrepreneurial interest and readiness among single mothers," Journal of Business Venturing Insights, Elsevier, vol. 13(C).
    3. Xuelin Chen & Mohammad Masukujjaman & Abdullah Al Mamun & Jingzu Gao & Zafir Khan Mohamed Makhbul, 2023. "Modeling the significance of work culture on burnout, satisfaction, and psychological distress among the Gen-Z workforce in an emerging country," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-12, December.
    4. Aisha Sarwar & Usman Maqsood & Bahaudin G. Mujtaba, 2021. "Impact of Job Insecurity due to COVID-19 on the Psychological Wellbeing and Resiliency of Food Delivery Personnel," International Journal of Human Resource Studies, Macrothink Institute, vol. 11(1), pages 2444-2444, December.
    5. Xin Ning & Jiwen Huang & Chunlin Wu & Tong Liu & Chao Wang, 2022. "The Double-Edged Sword of Safety Training for Safety Behavior: The Critical Role of Psychological Factors during COVID-19," IJERPH, MDPI, vol. 19(17), pages 1-17, September.

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