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Does ISO 9000 certification affect the dimensions of quality used for competitive advantage?

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  • Withers, Barbara
  • Ebrahimpour, Maling

Abstract

Garvin's [Garvin, D.A. (1987) Competing on the eight dimensions of quality. Harvard Business Review 65(6), 101-109] eight dimensions of quality have become a widely accepted taxonomy for discussions of product quality. These dimensions were used as the basis for evaluating the impacts of ISO 9000 certification on companies' product quality. Eleven ISO 9000 certified companies in Europe were studied to determine if and how ISO 9000 certification impacted the dimensions of quality relevant to their success. Results indicated that, for the companies studied, quality does improve as a result of ISO 9000 certification. Furthermore, results suggested that the reasons for seeking certification can influence the degree to which quality is improved.

Suggested Citation

  • Withers, Barbara & Ebrahimpour, Maling, 2000. "Does ISO 9000 certification affect the dimensions of quality used for competitive advantage?," European Management Journal, Elsevier, vol. 18(4), pages 431-443, August.
    • Handle: RePEc:eee:eurman:v:18:y:2000:i:4:p:431-443
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    Citations

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    Cited by:

    1. Urciuoli, Luca, 2018. "The risk of standards proliferation – An analysis of differences between private and public transport standards," Transportation Research Part A: Policy and Practice, Elsevier, vol. 116(C), pages 591-602.
    2. Jose García-Quevedo & Effie Kesidou & Ester Martínez-Ros, 2018. "Inter-industry differences in organisational eco-innovation: a panel data study," Working Papers 2018/07, Institut d'Economia de Barcelona (IEB).
    3. Isabel Maria Bodas Freitas & Michiko Iizuka, 2012. "A multi-level analysis of the diffusion of standards compliance in Latin America," Post-Print hal-01487512, HAL.
    4. Albena Iossiofova, 2010. "Profile of Organizations in Bulgaria with Adopted ISO 9001," Economic Studies journal, Bulgarian Academy of Sciences - Economic Research Institute, issue 4, pages 154-171.
    5. Jose García‐Quevedo & Effie Kesidou & Ester Martínez‐Ros, 2020. "Driving sectoral sustainability via the diffusion of organizational eco‐innovations," Business Strategy and the Environment, Wiley Blackwell, vol. 29(3), pages 1437-1447, March.
    6. Martinez-Costa, Micaela & Martinez-Lorente, Angel R. & Choi, Thomas Y., 2008. "Simultaneous consideration of TQM and ISO 9000 on performance and motivation: An empirical study of Spanish companies," International Journal of Production Economics, Elsevier, vol. 113(1), pages 23-39, May.
    7. Nour Chams & Josep García-Blandón & Khaled Hassan, 2021. "Role Reversal! Financial Performance as an Antecedent of ESG: The Moderating Effect of Total Quality Management," Sustainability, MDPI, vol. 13(13), pages 1-18, June.
    8. Borut Rusjan & Pavel Castka, 2010. "Understanding ISO’s 9001 Benefits and Research through an Operations Strategy Framework," Managing Global Transitions, University of Primorska, Faculty of Management Koper, vol. 8(1), pages 097-118.
    9. Goedhuys, Micheline & Sleuwaegen, Leo, 2013. "The Impact of International Standards Certification on the Performance of Firms in Less Developed Countries," World Development, Elsevier, vol. 47(C), pages 87-101.
    10. Eric Neumayer & Richard Perkins, 2004. "Uneven geographies of organizational practice: explaining the cross-national transfer and adoption of ISO 9000," Industrial Organization 0403006, University Library of Munich, Germany.
    11. Bodas Freitas, Isabel Maria & Iizuka, Michiko, 2012. "Openness to international markets and the diffusion of standards compliance in Latin America. A multi level analysis," Research Policy, Elsevier, vol. 41(1), pages 201-215.
    12. Isabel Maria Bodas Freitas & Michiko Iizuka, 2008. "Standards compliance as an alternative learning opportunity under globalization in Latin America," SPRU Working Paper Series 172, SPRU - Science Policy Research Unit, University of Sussex Business School.
    13. Benezech, Daniele & Lambert, Gilles & Lanoux, Blandine & Lerch, Christophe & Loos-Baroin, Jocelyne, 2001. "Completion of knowledge codification: an illustration through the ISO 9000 standards implementation process," Research Policy, Elsevier, vol. 30(9), pages 1395-1407, December.

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