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Tactics for successful organizational change in a youth and family services agency

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  • Packard, Thomas

Abstract

There is a vast body of literature on organizational change, but much of it includes only case studies or surveys with a limited number of variables. Organizational change tactics, key aspects of planned change, are not often studied. One purpose of this study was to add to this literature by assessing the use of a questionnaire regarding the use of organizational change tactics as seen by staff who had experienced an organizational change initiative. This study is particularly notable in that it uses perceptions of staff in assessing the success of the change intervention. A second purpose was to learn about specific tactics which were associated with the success of change processes in a youth and family service agency. Findings showed that eighteen of the tactics were observed and seen as helpful in goal accomplishment. These findings can help change leaders choose appropriate change tactics. This method, including a survey of all levels of staff regarding generic change tactics, an interview with an executive, and a focus group, shows promise for further study.

Suggested Citation

  • Packard, Thomas, 2017. "Tactics for successful organizational change in a youth and family services agency," Children and Youth Services Review, Elsevier, vol. 81(C), pages 129-138.
    • Handle: RePEc:eee:cysrev:v:81:y:2017:i:c:p:129-138
    DOI: 10.1016/j.childyouth.2017.07.028
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    References listed on IDEAS

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    1. Lawrence, Catherine & Claiborne, Nancy & Zeitlin, Wendy & Auerbach, Charles, 2016. "Finish what you start: A study of Design Team change initiatives' impact on agency climate," Children and Youth Services Review, Elsevier, vol. 63(C), pages 40-46.
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    5. McCrae, Julie S. & Scannapieco, Maria & Leake, Robin & Potter, Cathryn C. & Menefee, David, 2014. "Who's on board? Child welfare worker reports of buy-in and readiness for organizational change," Children and Youth Services Review, Elsevier, vol. 37(C), pages 28-35.
    6. Haight, Wendy L. & Bidwell, Laurel N. & Marshall, Jane Marie & Khatiwoda, Parmananda, 2014. "Implementing the Crossover Youth Practice Model in diverse contexts: Child welfare and juvenile justice professionals' experiences of multisystem collaborations," Children and Youth Services Review, Elsevier, vol. 39(C), pages 91-100.
    7. Soenen, Bram & D'Oosterlinck, Franky & Broekaert, Eric, 2014. "Implementing evidence-supported methods in residential care and special education: A process-model," Children and Youth Services Review, Elsevier, vol. 36(C), pages 155-162.
    8. Pipkin, Simon & Sterrett, Emma M. & Antle, Becky & Christensen, Dana N., 2013. "Washington State's adoption of a child welfare practice model: An illustration of the Getting To Outcomes implementation framework," Children and Youth Services Review, Elsevier, vol. 35(12), pages 1923-1932.
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