IDEAS home Printed from https://ideas.repec.org/a/eee/anture/v76y2019icp301-304.html
   My bibliography  Save this article

Changing service settings for the environment

Author

Listed:
  • Dolnicar, Sara
  • Knezevic Cvelbar, Ljubica
  • Grün, Bettina

Abstract

•We propose changing service settings to make tourism less environmentally harmful.•We conduct a quasi-experimental field study in a four-star hotel.•Changing service settings proves to be highly effective.•The number of resource-intensive cotton serviettes used is reduced by 95%.•Changing the setting did not affect guest satisfaction and hotel operating cost.

Suggested Citation

  • Dolnicar, Sara & Knezevic Cvelbar, Ljubica & Grün, Bettina, 2019. "Changing service settings for the environment," Annals of Tourism Research, Elsevier, vol. 76(C), pages 301-304.
    • Handle: RePEc:eee:anture:v:76:y:2019:i:c:p:301-304
    DOI: 10.1016/j.annals.2018.08.003
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0160738318300884
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.annals.2018.08.003?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Juvan, Emil & Dolnicar, Sara, 2016. "Measuring environmentally sustainable tourist behaviour," Annals of Tourism Research, Elsevier, vol. 59(C), pages 30-44.
    2. Manfred Lenzen & Ya-Yen Sun & Futu Faturay & Yuan-Peng Ting & Arne Geschke & Arunima Malik, 2018. "The carbon footprint of global tourism," Nature Climate Change, Nature, vol. 8(6), pages 522-528, June.
    3. Juvan, Emil & Dolnicar, Sara, 2014. "The attitude–behaviour gap in sustainable tourism," Annals of Tourism Research, Elsevier, vol. 48(C), pages 76-95.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Paydas Turan, Ceyda, 2021. "What's inside matters: The impact of ingredient branding on consumers' purchasing behaviours in services," Journal of Retailing and Consumer Services, Elsevier, vol. 63(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Pipatpong Fakfare & Walanchalee Wattanacharoensil, 2023. "Low‐carbon tourism for island destinations: A crucial alternative for sustainable development," Sustainable Development, John Wiley & Sons, Ltd., vol. 31(1), pages 180-197, February.
    2. Dolnicar, Sara & Cvelbar, Ljubica Knezevic & Grün, Bettina, 2019. "Changing service settings for the environment: How to reduce negative environmental impacts without sacrificing tourist satisfaction," SocArXiv 83rqu, Center for Open Science.
    3. Shiwei Shen & Marios Sotiriadis & Qing Zhou, 2020. "Could Smart Tourists Be Sustainable and Responsible as Well? The Contribution of Social Networking Sites to Improving Their Sustainable and Responsible Behavior," Sustainability, MDPI, vol. 12(4), pages 1-21, February.
    4. Philip R. Walsh & Rachel Dodds & Julianna Priskin & Jonathon Day & Oxana Belozerova, 2021. "The Corporate Responsibility Paradox: A Multi-National Investigation of Business Traveller Attitudes and Their Sustainable Travel Behaviour," Sustainability, MDPI, vol. 13(8), pages 1-20, April.
    5. Else Ragni Yttredal & Nathalie Homlong, 2020. "Perception of Sustainable Development in a Local World Heritage Perspective," Sustainability, MDPI, vol. 12(21), pages 1-19, October.
    6. Adongo, Charles A. & Taale, Francis & Adam, Issahaku, 2018. "Tourists' values and empathic attitude toward sustainable development in tourism," Ecological Economics, Elsevier, vol. 150(C), pages 251-263.
    7. Maria Juschten & Shannon Page & Helen Fitt, 2020. "Mindsets Set in Concrete? Exploring the Perspectives of Domestic Travellers on New Zealand’s (Auto-)Mobility Culture," Sustainability, MDPI, vol. 12(18), pages 1-21, September.
    8. Dolnicar, Sara, 2020. "Designing for more environmentally friendly tourism," Annals of Tourism Research, Elsevier, vol. 84(C).
    9. Angelo Presenza & Antonio Messeni Petruzzelli & Angelo Natalicchio, 2019. "Business Model Innovation for Sustainability. Highlights from the Tourism and Hospitality Industry," Sustainability, MDPI, vol. 11(1), pages 1-5, January.
    10. Marek Nowacki & Yash Chawla & Joanna Kowalczyk-Anioł, 2021. "What Drives the Eco-Friendly Tourist Destination Choice? The Indian Perspective," Energies, MDPI, vol. 14(19), pages 1-16, September.
    11. Tatjana Mamula Nikolić & Sanja Popović Pantić & Ivan Paunović & Sanja Filipović, 2021. "Sustainable Travel Decision-Making of Europeans: Insights from a Household Survey," Sustainability, MDPI, vol. 13(4), pages 1-21, February.
    12. Nicolau, Juan Luis & Stadlthanner, Katja Anna & Andreu, Luisa & Font, Xavier, 2022. "Explaining the willingness of consumers to bring their own reusable coffee cups under the condition of monetary incentives," Journal of Retailing and Consumer Services, Elsevier, vol. 66(C).
    13. Leon John Mach, 2021. "Surf Tourism in Uncertain Times: Resident Perspectives on the Sustainability Implications of COVID-19," Societies, MDPI, vol. 11(3), pages 1-15, July.
    14. Alessia Acampora & Michele Preziosi & Maria Claudia Lucchetti & Roberto Merli, 2022. "The Role of Hotel Environmental Communication and Guests’ Environmental Concern in Determining Guests’ Behavioral Intentions," Sustainability, MDPI, vol. 14(18), pages 1-23, September.
    15. Run Liu & Ziyue Qiu, 2022. "Urban Sustainable Development Empowered by Cultural and Tourism Industries: Using Zhenjiang as an Example," Sustainability, MDPI, vol. 14(19), pages 1-15, October.
    16. Chlupsa, Christian & Dietert, Tilko & Flori, Heiko & Herbrand, Marc & Istok, Ferdinand & Kocagöz, Orhan & Kraus, Hans & Ladnar, Nadine & Mendler, Josef & Mörtl, Timo & Ranig, Ragna & Rühl, Alexander &, 2023. "Nachhaltige Mobilität der Zukunft," KCFM Schriftenreihe, FOM Hochschule für Oekonomie & Management, KCFM KompetenzCentrum für Future Mobility, volume 1, number 1 edited by FOM Hochschule für Oekonomie & Management, KCFM KompetenzCentrum für Future Mobility.
    17. Talwar, Shalini & Kaur, Puneet & Escobar, Octavio & Lan, Sai, 2022. "Virtual reality tourism to satisfy wanderlust without wandering: An unconventional innovation to promote sustainability," Journal of Business Research, Elsevier, vol. 152(C), pages 128-143.
    18. Natalia Porto & Matías Ciaschi, 2021. "Reformulating the tourism-extended environmental Kuznets curve: A quantile regression analysis under environmental legal conditions," Tourism Economics, , vol. 27(5), pages 991-1014, August.
    19. Wei-Ta Fang & Ching-Yu Lien & Yueh-Wen Huang & Guosheng Han & Guey-Shin Shyu & Jui-Yu Chou & Eric Ng, 2018. "Environmental Literacy on Ecotourism: A Study on Student Knowledge, Attitude, and Behavioral Intentions in China and Taiwan," Sustainability, MDPI, vol. 10(6), pages 1-22, June.
    20. Min Gon Chung & Tao Pan & Xintong Zou & Jianguo Liu, 2018. "Complex Interrelationships between Ecosystem Services Supply and Tourism Demand: General Framework and Evidence from the Origin of Three Asian Rivers," Sustainability, MDPI, vol. 10(12), pages 1-21, December.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:anture:v:76:y:2019:i:c:p:301-304. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.journals.elsevier.com/annals-of-tourism-research/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.