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The Rise of Information Technologies in "Non-Informational" Services

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  • Faridah Djellal

Abstract

This paper looks at the increasingly important role played by information technologies in “non-informational” services. The introduction of these technologies is linked to the complexification of the nature of the product. First, a definition of “non-informational” services is proposed. It is based on the criterion of diversity of media of delivery (tangible object, information, knowledge, individual). It then examines the evolution of the nature of the product in such non-informational services and attempts to analyse the main reasons behind the complexification process. Dieser Beitrag beschäftigt sich mit der zunehmend wichtiger werdenden Rolle von Informationstechnologien in "nicht-informationsbasierten" Dienstleistungen. Die Einführung dieser Technologien ist eng mit der wachsenden Komplexität der Dienstleistung an sich verbunden. Zunächst wird eine Definition "nicht-informationsbasierte" Dienstleistungen vorgeschlagen. Diese basiert auf dem Unterscheidungsmerkmal des Mediums, mit dem die Dienstleistung erbracht wird (ein dingliches Objekt, Information, Wissen oder eine Person). Anschließend wird die Veränderung der Charakteristika "nicht-informationsbasierte" Dienstleistungen untersucht und die wesentlichen Gründe für deren zunehmende Komplexität analysiert.

Suggested Citation

  • Faridah Djellal, 2000. "The Rise of Information Technologies in "Non-Informational" Services," Vierteljahrshefte zur Wirtschaftsforschung / Quarterly Journal of Economic Research, DIW Berlin, German Institute for Economic Research, vol. 69(4), pages 646-656.
    • Handle: RePEc:diw:diwvjh:69-40-12
    DOI: 10.3790/vjh.69.4.646
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    References listed on IDEAS

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    1. Ikujiro Nonaka, 1994. "A Dynamic Theory of Organizational Knowledge Creation," Organization Science, INFORMS, vol. 5(1), pages 14-37, February.
    2. Prei[ss]l, Brigitte, 1995. "Strategic use of communication technology -- diffusion processes in networks and environments," Information Economics and Policy, Elsevier, vol. 7(1), pages 75-99, April.
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    Cited by:

    1. Gallouj, Faïz, 2002. "Services innovation: assimilation, differentiation, inversion and integration," MPRA Paper 62174, University Library of Munich, Germany.
    2. Faïz Gallouj & Maria Savona, 2009. "Innovation in services: a review of the debate and a research agenda," Journal of Evolutionary Economics, Springer, vol. 19(2), pages 149-172, April.
    3. Tor Helge Aas & Nina Jentoft & Mikaela Vasstrøm, 2016. "Managing innovation of care services: An exploration of Norwegian municipalities," Cogent Business & Management, Taylor & Francis Journals, vol. 3(1), pages 1215762-121, December.
    4. Faridah Djellal & Camal Gallouj & Faïz Gallouj, 2002. "L’hôpital : de l’innovation médicale à l’innovation de service," Post-Print halshs-01113818, HAL.
    5. Faridah Djellal & Camal Gallouj & Faïz Gallouj & Karim Gallouj, 2004. "L'innovation à l'hôpital : une grille d'analyse et des études de cas," Working Papers hal-01111804, HAL.
    6. Faïz Gallouj & Maria Savona, 2010. "Towards a Theory of Innovation in Services: A State of the Art," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 1, Edward Elgar Publishing.
    7. Faridah Djellal & Faïz Gallouj, 2018. "Services, service innovation and the ecological challenge," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), A Research Agenda for Service Innovation, chapter 2, pages 27-45, Edward Elgar Publishing.
    8. Djellal, Faridah & Gallouj, FaIz, 2005. "Mapping innovation dynamics in hospitals," Research Policy, Elsevier, vol. 34(6), pages 817-835, August.
    9. Faridah Djellal & Faïz Gallouj, 2006. "Un modèle d’analyse de la dynamique de l’innovation dans les services : le cas des services de types architecturaux," Post-Print halshs-01114094, HAL.
    10. Rinaldo Evangelista & Maria Savona, 2010. "Innovation and Employment in Services," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 16, Edward Elgar Publishing.

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