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End Users and ERP Systems’ Success. Three Models

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  • Gianina MIHAI

    (Dunarea de Jos University of Galati, Romania)

Abstract

Information systems (IS) have an enormous impact on organizations, individual work, and performance in general. As a result, many research works in the field of IS are focused on the interrelationship between individual performance and IS performance. During the last 20 to 30 years many models have been developed and tested by researchers. Their main objective was to investigate IS success and user performance in different environments. Therefore, a number of models appeared, their goal being the studying of the success, usefulness, end user adoption and utilization of IS, and other user and IS-related aspects in different organizations. This research paper presents three of the most important models developed in specialized literature, which deal with measuring IS success and end user adoption of the IS: the TAM model, the D&M model, and the TTF model. The research also provides an overview of some studies that have applied these models in the field of ERP systems.

Suggested Citation

  • Gianina MIHAI, 2017. "End Users and ERP Systems’ Success. Three Models," Risk in Contemporary Economy, "Dunarea de Jos" University of Galati, Faculty of Economics and Business Administration, pages 491-506.
    • Handle: RePEc:ddj:fserec:y:2017:p:491-506
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    References listed on IDEAS

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    1. William H. DeLone & Ephraim R. McLean, 1992. "Information Systems Success: The Quest for the Dependent Variable," Information Systems Research, INFORMS, vol. 3(1), pages 60-95, March.
    2. Dale L. Goodhue, 1995. "Understanding User Evaluations of Information Systems," Management Science, INFORMS, vol. 41(12), pages 1827-1844, December.
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    JEL classification:

    • A23 - General Economics and Teaching - - Economic Education and Teaching of Economics - - - Graduate

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