Using Customer Service to Build Clients’ Trust
Author
Abstract
Suggested Citation
DOI: 10.1111/joie.12219
Download full text from publisher
References listed on IDEAS
- Ting Liu, 2011.
"Credence Goods Markets With Conscientious And Selfish Experts,"
International Economic Review, Department of Economics, University of Pennsylvania and Osaka University Institute of Social and Economic Research Association, vol. 52(1), pages 227-244, February.
- Liu, Ting, 2006. "Credence Goods Markets with Conscientious and Selfish Experts," MPRA Paper 1106, University Library of Munich, Germany.
- Liu, Ting, 2006. "Credence Goods Markets with Conscientious and Selfish Experts," MPRA Paper 1107, University Library of Munich, Germany, revised 10 Sep 0007.
- Ting Liu, 2006. "Credence Goods Markets with Conscientious and Selfish Experts," Boston University - Department of Economics - Working Papers Series WP2006-058, Boston University - Department of Economics.
- Yuk-fai Fong, 2005. "When Do Experts Cheat and Whom Do They Target?," RAND Journal of Economics, The RAND Corporation, vol. 36(1), pages 113-130, Spring.
- Fong, Yuk-fai & Liu, Ting & Wright, Donald J., 2014. "On the role of verifiability and commitment in credence goods markets," International Journal of Industrial Organization, Elsevier, vol. 37(C), pages 118-129.
- Asher Wolinsky, 1993.
"Competition in a Market for Informed Experts' Services,"
RAND Journal of Economics, The RAND Corporation, vol. 24(3), pages 380-398, Autumn.
- Asher Wolinsky, 1991. "Competition in a Market for Informed Experts' Services," Discussion Papers 959, Northwestern University, Center for Mathematical Studies in Economics and Management Science.
- Kartik, Navin, 2007. "A note on cheap talk and burned money," Journal of Economic Theory, Elsevier, vol. 136(1), pages 749-758, September.
- Roman Inderst & Marco Ottaviani, 2013.
"Sales Talk, Cancellation Terms and the Role of Consumer Protection,"
The Review of Economic Studies, Review of Economic Studies Ltd, vol. 80(3), pages 1002-1026.
- Roman Inderst & Marco Ottaviani, 2012. "Sales Talk, Cancellation Terms, and the Role of Consumer Protection," Working Papers 465, IGIER (Innocenzo Gasparini Institute for Economic Research), Bocconi University.
- Pitchik, Carolyn & Schotter, Andrew, 1987. "Honesty in a Model of Strategic Information Transmission," American Economic Review, American Economic Association, vol. 77(5), pages 1032-1036, December.
- Gary Biglaiser, 1993. "Middlemen as Experts," RAND Journal of Economics, The RAND Corporation, vol. 24(2), pages 212-223, Summer.
Citations
Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
Cited by:
- Chiu, Yen-Lin & Karni, Edi, 2021. "Competitive equilibrium fraud in markets for credence-goods," Journal of Mathematical Economics, Elsevier, vol. 96(C).
- Xiaoxiao Hu & Haoran Lei, 2023. "Information transmission in monopolistic credence goods markets," Papers 2303.13295, arXiv.org, revised Apr 2023.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Bester, Helmut & Ouyang, Yaofu, 2018.
"Optimal procurement of a credence good under limited liability,"
International Journal of Industrial Organization, Elsevier, vol. 61(C), pages 96-129.
- Bester, Helmut & Yaofu, Ouyang, 2018. "Optimal procurement of a credence good under limited liability," Discussion Papers 2018/1, Free University Berlin, School of Business & Economics.
- Yongmin Chen & Jianpei Li & Jin Zhang, 2022.
"Efficient Liability In Expert Markets,"
International Economic Review, Department of Economics, University of Pennsylvania and Osaka University Institute of Social and Economic Research Association, vol. 63(4), pages 1717-1744, November.
- Chen, Yongmin & Li, Jianpei & Zhang, Jin, 2017. "Efficient Liability in Expert Markets," MPRA Paper 104090, University Library of Munich, Germany, revised 06 Nov 2020.
- Chen, Yongmin & Li, Jianpei & Zhang, Jin, 2018. "Efficient Liability in Expert Markets," MPRA Paper 112187, University Library of Munich, Germany, revised 02 Mar 2022.
- Chen, Yongmin & Li, Jianpei & Zhang, Jin, 2018. "Efficient Liability in Expert Markets," MPRA Paper 87317, University Library of Munich, Germany, revised 03 Jun 2018.
- Chen, Yongmin & Li, Jianpei & Zhang, Jin, 2018. "Efficient Liability in Expert Markets," MPRA Paper 104326, University Library of Munich, Germany, revised 06 Nov 2020.
- Fong, Yuk-fai & Liu, Ting, 2018. "Liability and reputation in credence goods markets," Economics Letters, Elsevier, vol. 166(C), pages 35-39.
- Katharina Momsen & Markus Ohndorf, 2022. "Seller Opportunism in Credence Good Markets – The Role of Market Conditions," Working Papers 2022-10, Faculty of Economics and Statistics, Universität Innsbruck.
- Helmut Bester & Matthias Dahm, 2018.
"Credence Goods, Costly Diagnosis and Subjective Evaluation,"
Economic Journal, Royal Economic Society, vol. 128(611), pages 1367-1394, June.
- Helmut Bester & Matthias Dahm, 2014. "Credence Goods, Costly Diagnosis, and Subjective Evaluation," Discussion Papers 2014-13, The Centre for Decision Research and Experimental Economics, School of Economics, University of Nottingham.
- Bester, Helmut & Dahm, Matthias, 2014. "Credence Goods, Costly Diagnosis, and Subjective Evaluation," Discussion Paper Series of SFB/TR 15 Governance and the Efficiency of Economic Systems 483, Free University of Berlin, Humboldt University of Berlin, University of Bonn, University of Mannheim, University of Munich.
- Bester, Helmut & Dahm, Matthias, 2014. "Credence goods, costly diagnosis, and subjective evaluation," Discussion Papers 2014/29, Free University Berlin, School of Business & Economics.
- Bester, Helmut & Dahm, Matthias, 2014. "Credence Goods, Costly Diagnosis, and Subjective Evaluation," CEPR Discussion Papers 10254, C.E.P.R. Discussion Papers.
- Liu, Ting & Ma, Ching-to Albert, 2024. "Equilibrium information in credence goods," Games and Economic Behavior, Elsevier, vol. 145(C), pages 84-101.
- David Bardey & Denis Gromb & David Martimort & Jérôme Pouyet, 2020.
"Controlling Sellers Who Provide Advice: Regulation and Competition,"
Journal of Industrial Economics, Wiley Blackwell, vol. 68(3), pages 409-444, September.
- Pouyet, Jérôme & Martimort, David & Gromb, Denis & Bardey, David, 2019. "Controlling Sellers Who Provide Advice: Regulation and Competition," CEPR Discussion Papers 13543, C.E.P.R. Discussion Papers.
- David Bardey & Denis Gromb & David Martimort & Jérôme Pouyet, 2020. "Controlling Sellers Who Provide Advice: Regulation and Competition," Post-Print halshs-02973307, HAL.
- David Bardey & Denis Gromb & David Martimort & Jérôme Pouyet, 2020. "Controlling Sellers Who Provide Advice: Regulation and Competition," PSE-Ecole d'économie de Paris (Postprint) halshs-02973307, HAL.
- Bertrand Crettez & Régis Deloche & Marie‐Hélène Jeanneret‐Crettez, 2020. "A demand‐induced overtreatment model with heterogeneous experts," Journal of Public Economic Theory, Association for Public Economic Theory, vol. 22(5), pages 1713-1733, September.
- Dulleck, Uwe & Kerschbamer, Rudolf, 2009.
"Experts vs. discounters: Consumer free-riding and experts withholding advice in markets for credence goods,"
International Journal of Industrial Organization, Elsevier, vol. 27(1), pages 15-23, January.
- Uwe Dulleck & Rudolf Kerschbamer, 2005. "Experts vs. discounters: consumer free riding and experts withholding advice in markets for credence goods," Economics working papers 2005-09, Department of Economics, Johannes Kepler University Linz, Austria.
- Uwe Dulleck & Rudolf Kerschbamer, 2007. "Experts vs. Discounters: Consumer Free Riding and Experts Withholding Advice in Markets for Credence Goods," Working Papers 2007-21, Faculty of Economics and Statistics, Universität Innsbruck.
- Xiaoxiao Hu & Haoran Lei, 2023. "Information transmission in monopolistic credence goods markets," Papers 2303.13295, arXiv.org, revised Apr 2023.
- Martin Obradovits & Philipp Plaickner, 2024.
"Searching for Treatment,"
Journal of Institutional and Theoretical Economics (JITE), Mohr Siebeck, Tübingen, vol. 180(1), pages 144-186.
- Martin Obradovits & Philipp Plaickner, 2020. "Searching for Treatment," Working Papers 2020-18, Faculty of Economics and Statistics, Universität Innsbruck.
- Li, Jianpei & Ouyang, Yaofu, 2016. "Expert Costs and the Role of Verifiability," MPRA Paper 74390, University Library of Munich, Germany.
- Dulleck, Uwe & Kerschbamer, Rudolf & Konovalov, Alexander, 2014.
"Too Much or Too Little? Price-Discrimination in a Market for Credence Goods,"
Working Papers in Economics
582, University of Gothenburg, Department of Economics, revised Apr 2014.
- Uwe Dulleck & Rudolf Kerschbamer & Alexander Konovalov, 2014. "Too much or too little? Price-discrimination in a market for credence goods," Working Papers 2014-13, Faculty of Economics and Statistics, Universität Innsbruck.
- Fong, Yuk-fai & Liu, Ting & Wright, Donald J., 2014. "On the role of verifiability and commitment in credence goods markets," International Journal of Industrial Organization, Elsevier, vol. 37(C), pages 118-129.
- Ouyang, Yaofu, 2016. "Credence Goods, Risk Averse, and Optimal Insurance," MPRA Paper 70392, University Library of Munich, Germany.
- Cao, Yiran & Chen, Yongmin & Ding, Yucheng & Zhang, Tianle, 2022. "Search and competition in expert markets," MPRA Paper 114170, University Library of Munich, Germany.
- Ahlin, Christian & Kim, In Kyung & Kim, Kyoo il, 2021. "Who commits fraud? evidence from korean gas stations," International Journal of Industrial Organization, Elsevier, vol. 76(C).
- David Bardey & Denis Gromb & David Martimort & Jérôme Pouyet, 2016.
"Drugs, Showrooms and Financial Products: Competition and Regulation when Sellers Provide Expert Advice,"
PSE Working Papers
halshs-01400841, HAL.
- Pouyet, Jérôme & Bardey, David & Gromb, Denis & Martimort, David, 2016. "Drugs, Showrooms and Financial Products: Competition and Regulation when Sellers Provide Expert Advice," CEPR Discussion Papers 11665, C.E.P.R. Discussion Papers.
- David Bardey & Denis Gromb & David Martimort & Jerome Pouyet, 2016. "Drugs, Showrooms and Financial Products: Competition and Regulation when Sellers Provide Expert Advice," Documentos CEDE 15231, Universidad de los Andes, Facultad de Economía, CEDE.
- David Bardey & Denis Gromb & David Martimort & Jérôme Pouyet, 2016. "Drugs, Showrooms and Financial Products: Competition and Regulation when Sellers Provide Expert Advice," Working Papers halshs-01400841, HAL.
- Bardey, David & Martimort, David & Pouyet, Jérôme, 2016. "Drugs, Showrooms and Financial Products: Competition and Regulation When Sellers Provide Expert Advice," HEC Research Papers Series 1184, HEC Paris, revised 16 Jan 2017.
- David Bardey & Denis Gromb & David Martimort & Jjrrme Pouyet, 2016. "Drugs, Showrooms and Financial Products: Competition and Regulation When Sellers Provide Expert Advice," Working Papers hal-01970751, HAL.
- Joachim Heinzel, 2019. "Credence Goods Markets with Fair and Opportunistic Experts," Working Papers CIE 119, Paderborn University, CIE Center for International Economics.
- Loukas Balafoutas & Helena Fornwagner & Rudolf Kerschbamer & Matthias Sutter & Maryna Tverdostup, 2020.
"Diagnostic Uncertainty and Insurance Coverage in Credence Goods Markets,"
Working Papers
2020-21, Faculty of Economics and Statistics, Universität Innsbruck.
- Balafoutas, Loukas & Fornwagner, Helena & Kerschbamer, Rudolf & Sutter, Matthias & Tverdostup, Maryna, 2020. "Diagnostic Uncertainty and Insurance Coverage in Credence Goods Markets," IZA Discussion Papers 13848, Institute of Labor Economics (IZA).
- Loukas Balafoutas & Helena Fornwagner & Rudolf Kerschbamer & Matthias Sutter & Maryna Tverdostup, 2020. "Diagnostic Uncertainty and Insurance Coverage in Credence Goods Markets," ECONtribute Discussion Papers Series 038, University of Bonn and University of Cologne, Germany.
- Loukas Balafoutas & Helena Fornwagner & Rudolf Kerschbamer & Matthias Sutter & Maryna Tverdostup, 2023. "Diagnostic Uncertainty and Insurance Coverage in Credence Goods Markets," Working Papers 2023-14, Faculty of Economics and Statistics, Universität Innsbruck.
- Loukas Balafoutas & Helena Fornwagner & Rudolf Kerschbamer & Matthias Sutter & Maryna Tverdostup, 2020. "Diagnostic Uncertainty and Insurance Coverage in Credence Goods Markets," Discussion Paper Series of the Max Planck Institute for Research on Collective Goods 2020_26, Max Planck Institute for Research on Collective Goods.
- Loukas Balafoutas & Helena Fornwagner & Rudolf Kerschbamer & Matthias Sutter & Maryna Tverdostup, 2020. "Diagnostic Uncertainty and Insurance Coverage in Credence Goods Markets," CESifo Working Paper Series 8681, CESifo.
- Loukas Balafoutas & Helena Fornwagner & Rudolf Kerschbamer & Matthias Sutter & Maryna Tverdostup, 2023. "Diagnostic Uncertainty and Insurance Coverage in Credence Goods Markets," ECONtribute Discussion Papers Series 257, University of Bonn and University of Cologne, Germany.
- Loukas Balafoutas & Helena Fornwagner & Rudolf Kerschbamer & Matthias Sutter & Maryna Tverdostup, 2023. "Diagnostic Uncertainty and Insurance Coverage in Credence Goods Markets," Discussion Paper Series of the Max Planck Institute for Research on Collective Goods 2023_12, Max Planck Institute for Research on Collective Goods.
Corrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bla:jindec:v:68:y:2020:i:1:p:136-155. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Wiley Content Delivery (email available below). General contact details of provider: http://www.blackwellpublishing.com/journal.asp?ref=0022-1821 .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.