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Business Process Reengineering (BPR) Initiatives in Public Sector of Pakistan

Author

Listed:
  • Muhammad Nauman Habib

    (Institute of Management Sciences, Peshawar)

  • Waseef Jamal

    (Institute of Management Sciences, Peshawar)

Abstract

This study examined three cases from the service sector to examine the BPR initiative in the public sector of Pakistan. The purpose of this study was to investigate and compare reengineering efforts in the public sector and to find an answer to the question, ‘How are these initiatives taking place in developing countries. In-depth interviews were conducted with top management of all three organizations, and the planning documents were reviewed for understanding the planning, implementation, purpose, and performance of the BPR initiative. The background of the BPR process with a set of questions was extracted from literature on reengineering, and then the three cases (firms) were discussed with figures of the current and previous systems. Afterwards, information extracted from semi-structured interviews is presented using a qualitative data technique for comparative analysis and discussion. The study reveals that there are successes and failures in BPR projects of the same public sector (reasons of failure and success are discussed); however, it is a positive sign that government and concerned stakeholders are taking initiatives for public sector reform in Pakistan

Suggested Citation

  • Muhammad Nauman Habib & Waseef Jamal, 2013. "Business Process Reengineering (BPR) Initiatives in Public Sector of Pakistan," Business & Economic Review, Institute of Management Sciences, Peshawar, Pakistan, vol. 5(1), pages 89-121, April.
    • Handle: RePEc:bec:imsber:v:5:y:2013:i:1:p:89-121
    DOI: dx.doi.org/10.22547/BER/5.1.6
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    File URL: http://imsciences.edu.pk/files/journals/Vol.%205%20No.%201.%20April%202013/Paper%20(6).pdf
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    References listed on IDEAS

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    1. Guimaraes, Tor, 1997. "Empirically testing the antecedents of BPR success," International Journal of Production Economics, Elsevier, vol. 50(2-3), pages 199-210, June.
    2. Hammer, Michael & Champy, James, 1993. "Reengineering the corporation: A manifesto for business revolution," Business Horizons, Elsevier, vol. 36(5), pages 90-91.
    3. Abu Sarker, 2005. "New Public Management, Service Provision and Non-Governmental Organizations in Bangladesh," Public Organization Review, Springer, vol. 5(3), pages 249-271, September.
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    Cited by:

    1. Muhammad Nauman Habib & Waseef Jamal, 2014. "An Effort towards a Common Model for Organizational Change: Synergizing Tools and Processes for Change," Business & Economic Review, Institute of Management Sciences, Peshawar, Pakistan, vol. 6(2), pages 1-26, October.

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