IDEAS home Printed from https://ideas.repec.org/a/bbz/fcpbbr/v15y2018i2p120-134.html
   My bibliography  Save this article

Satisfaction And Contribution Of Stakeholders From The Performance Prism Model

Author

Listed:
  • Elizandra Severgnini

    (Universidade Estadual de Maringá)

  • Edwin Vladimir Cardoza Galdaméz

    (Universidade Estadual de Maringá)

  • Romildo de Oliveira Moraes

    (Universidade Estadual de Maringá)

Abstract

In the process of performance evaluation it is essential to define the needs, capacities and contributions of stakeholders. The objective of this paper is to analyze the perception of managers of Micro, Small and Medium Enterprises (MSMEs) in relation to the Satisfaction and Contribution of Stakeholders to organizational performance. The research was conducted with 7 MSMEs. The results from the interviews showed that (i) there is a broader understanding of who are the most important stakeholders, opposing the view of the owners and customers and (ii) the contribution of stakeholders expected by the business is more subjective, considering the continuity of the relationship with the parties and a delivery of superior value. Finally, the results provided the basis for the proposition of new dimension called Expectations of Continuity and Partnership as an element to assess stakeholder contribution.

Suggested Citation

  • Elizandra Severgnini & Edwin Vladimir Cardoza Galdaméz & Romildo de Oliveira Moraes, 2018. "Satisfaction And Contribution Of Stakeholders From The Performance Prism Model," Brazilian Business Review, Fucape Business School, vol. 15(2), pages 120-134, March.
  • Handle: RePEc:bbz:fcpbbr:v:15:y:2018:i:2:p120-134
    as

    Download full text from publisher

    File URL: http://www.bbronline.com.br/index.php/bbr/article/download/23/29
    File Function: Full text
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. José Plaza-Úbeda & Jerónimo Burgos-Jiménez & Eva Carmona-Moreno, 2010. "Measuring Stakeholder Integration: Knowledge, Interaction and Adaptational Behavior Dimensions," Journal of Business Ethics, Springer, vol. 93(3), pages 419-442, May.
    2. Curtis, Sarah & Gesler, Wil & Smith, Glenn & Washburn, Sarah, 2000. "Approaches to sampling and case selection in qualitative research: examples in the geography of health," Social Science & Medicine, Elsevier, vol. 50(7-8), pages 1001-1014, April.
    3. Cory Searcy, 2012. "Corporate Sustainability Performance Measurement Systems: A Review and Research Agenda," Journal of Business Ethics, Springer, vol. 107(3), pages 239-253, May.
    4. Freeman, R. Edward, 1994. "The Politics of Stakeholder Theory: Some Future Directions1," Business Ethics Quarterly, Cambridge University Press, vol. 4(4), pages 409-421, October.
    5. William D. Leach & Neil W. Pelkey & Paul A. Sabatier, 2002. "Stakeholder partnerships as collaborative policymaking: Evaluation criteria applied to watershed management in California and Washington," Journal of Policy Analysis and Management, John Wiley & Sons, Ltd., vol. 21(4), pages 645-670.
    6. R. Edward Freeman & Andrew C. Wicks & Bidhan Parmar, 2004. "Stakeholder Theory and “The Corporate Objective Revisited”," Organization Science, INFORMS, vol. 15(3), pages 364-369, June.
    7. Abrahim Soleimani & William D. Schneper & William Newburry, 2014. "The Impact of Stakeholder Power on Corporate Reputation: A Cross-Country Corporate Governance Perspective," Organization Science, INFORMS, vol. 25(4), pages 991-1008, August.
    8. Tashman, Pete & Raelin, Jonathan, 2013. "Who and What Really Matters to the Firm: Moving Stakeholder Salience beyond Managerial Perceptions," Business Ethics Quarterly, Cambridge University Press, vol. 23(4), pages 591-616, October.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Nir Halevy & Sora Jun & Eileen Y. Chou, 2020. "Intergroup Conflict is Our Business: CEOs’ Ethical Intergroup Leadership Fuels Stakeholder Support for Corporate Intergroup Responsibility," Journal of Business Ethics, Springer, vol. 162(1), pages 229-246, February.
    2. Lamin B. Ceesay, 2020. "Exploring the Influence of NGOs in Corporate Sustainability Adoption: Institutional-Legitimacy Perspective," Jindal Journal of Business Research, , vol. 9(2), pages 135-147, December.
    3. Müllner, Jakob & Puck, Jonas, 2018. "Towards a holistic framework of MNE–state bargaining: A formal model and case-based analysis," Journal of World Business, Elsevier, vol. 53(1), pages 15-26.
    4. Ayman Hassan Bazhair & Mohammed Naif Alshareef, 2022. "Dynamic relationship between ownership structure and financial performance: a Saudi experience," Cogent Business & Management, Taylor & Francis Journals, vol. 9(1), pages 2098636-209, December.
    5. Bidhan L. Parmar & Adrian Keevil & Andrew C. Wicks, 2019. "People and Profits: The Impact of Corporate Objectives on Employees’ Need Satisfaction at Work," Journal of Business Ethics, Springer, vol. 154(1), pages 13-33, January.
    6. Sheldene Simola, 2018. "Fostering Collective Growth and Vitality Following Acts of Moral Courage: A General System, Relational Psychodynamic Perspective," Journal of Business Ethics, Springer, vol. 148(1), pages 169-182, March.
    7. Pepe Lee Chang, 2017. "The Abandoned Stakeholders: Pharmaceutical Companies and Research Participants," Journal of Business Ethics, Springer, vol. 143(4), pages 721-731, July.
    8. Ali Dirany & Dima Jamali & Melanie Ashleigh, 2009. "CSR Is Knocking: A Call For HR To Join," Business & Economic Review, Institute of Management Sciences, Peshawar, Pakistan, vol. 1(1), pages 8-14, April.
    9. Lara Penco & Giorgia Profumo & Roberta Scarsi, 2017. "Stakeholder Orientation in Cruise Lines’ Mission Statements," Sustainability, MDPI, vol. 9(11), pages 1-24, November.
    10. Yafet Yosafet Wilben Rissy, 2021. "The stakeholder model: its relevance, concept, and application in the Indonesian banking sector," Journal of Banking Regulation, Palgrave Macmillan, vol. 22(3), pages 219-231, September.
    11. Wided Bedoui & Mame Gningue, 2019. "An integrated performance monitoring model based on port stakeholders perceptions [Modèle de pilotage de la performance globale basé sur les perceptions des parties prenantes portuaires]," Post-Print hal-02901541, HAL.
    12. Carlos Ferro-Soto & Luz Amparo Macías-Quintana & Paula Vázquez-Rodríguez, 2018. "Effect of Stakeholders-Oriented Behavior on the Performance of Sustainable Business," Sustainability, MDPI, vol. 10(12), pages 1-27, December.
    13. Cairns, George & Goodwin, Paul & Wright, George, 2016. "A decision-analysis-based framework for analysing stakeholder behaviour in scenario planning," European Journal of Operational Research, Elsevier, vol. 249(3), pages 1050-1062.
    14. Gregory, Amanda J. & Atkins, Jonathan P. & Midgley, Gerald & Hodgson, Anthony M., 2020. "Stakeholder identification and engagement in problem structuring interventions," European Journal of Operational Research, Elsevier, vol. 283(1), pages 321-340.
    15. Kim, Rebecca Chunghee & Yoo, Kate Inyoung & Uddin, Helal, 2018. "The Korean Air nut rage scandal: Domestic versus international responses to a viral incident," Business Horizons, Elsevier, vol. 61(4), pages 533-544.
    16. Mbalyohere, Charles & Lawton, Thomas C., 2018. "Engaging Stakeholders Through Corporate Political Activity: Insights From MNE Nonmarket Strategy in an Emerging African Market," Journal of International Management, Elsevier, vol. 24(4), pages 369-385.
    17. Bo Enquist & Mikael Johnson & Carolina Camén, 2005. "Contractual governance for sustainable service," Qualitative Research in Accounting & Management, Emerald Group Publishing, vol. 2(1), pages 29-53, April.
    18. Jose Luis Retolaza & Ricardo Aguado & Leire Alcaniz, 2019. "Stakeholder Theory Through the Lenses of Catholic Social Thought," Journal of Business Ethics, Springer, vol. 157(4), pages 969-980, July.
    19. B. C. Pemberton, 2023. "Paradigms of Public Funding: How Should Government Fund the UK’s Nuclear Power Needs," Public Organization Review, Springer, vol. 23(2), pages 685-702, June.
    20. Sybille Sachs & Marc Maurer, 2009. "Toward Dynamic Corporate Stakeholder Responsibility," Journal of Business Ethics, Springer, vol. 85(3), pages 535-544, April.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bbz:fcpbbr:v:15:y:2018:i:2:p120-134. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Lasso (email available below). General contact details of provider: https://edirc.repec.org/data/fucapbr.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.