The Impact of Service Quality on Customer Behavioral Loyalty in the Case of Travel Agencies from Romania
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More about this item
Keywords
travel agency; behavioral loyalty; service quality; SERVPERF; CSR; empirical;All these keywords.
JEL classification:
- M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing
- L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism
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