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Teleworking During the COVID-19 Pandemic: Determining Factors of Perceived Work Productivity, Job Performance, and Satisfaction

Author

Listed:
  • Loredana Mihalca

    (Babe?-Bolyai University, Cluj-Napoca, Romania)

  • Tudor Irimias

    (Babe?-Bolyai University, Cluj-Napoca, Romania)

  • Gabriela Brendea

    (Babe?-Bolyai University, Cluj-Napoca, Romania)

Abstract

Due to the COVID-19 pandemic, telework has been adopted extensively as a way to ensure business continuity. However, its effects on important employee outcomes such as work productivity, job performance, and satisfaction are unclear. The purpose of this study was to investigate whether the factors previously identified as important determinants of telework effectiveness are also relevant in the context of the pandemic. Drawing on Baruch and Nicholson’s Model of Teleworking, the relationship between individual, home/family, job, and organizational factors and adjustment to telework during COVID-19 was examined. Survey data was collected from 482 employees who worked from home on a full-time basis during the pandemic. Results indicated that individual factors (i.e., self-management tactics) and home/family factors (i.e., the need for adequate telework conditions) are important predictors for employee productivity, performance and satisfaction while teleworking during COVID-19. Furthermore, workload (i.e., job factor) was a significant predictor for work productivity and satisfaction with telework. Surprisingly, organizational support for teleworking was not related to any of these outcomes. Implications for research and practice concerning telework during the pandemic are discussed.

Suggested Citation

  • Loredana Mihalca & Tudor Irimias & Gabriela Brendea, 2021. "Teleworking During the COVID-19 Pandemic: Determining Factors of Perceived Work Productivity, Job Performance, and Satisfaction," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 23(58), pages 620-620, August.
    • Handle: RePEc:aes:amfeco:v:23:y:2021:i:58:p:620
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    Cited by:

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    2. Mohd Tariq Jamal & Wafa Rashid Alalyani & Prabha Thoudam & Imran Anwar & Ermal Bino, 2021. "Telecommuting during COVID 19: A Moderated-Mediation Approach Linking Job Resources to Job Satisfaction," Sustainability, MDPI, vol. 13(20), pages 1-17, October.
    3. Magnus Moglia & Stephen Glackin & John L. Hopkins, 2022. "The Working-from-Home Natural Experiment in Sydney, Australia: A Theory of Planned Behaviour Perspective," Sustainability, MDPI, vol. 14(21), pages 1-21, October.
    4. Ana Maria Mihaela Iordache & Codruța Cornelia Dura & Cristina Coculescu & Claudia Isac & Ana Preda, 2021. "Using Neural Networks in Order to Analyze Telework Adaptability across the European Union Countries: A Case Study of the Most Relevant Scenarios to Occur in Romania," IJERPH, MDPI, vol. 18(20), pages 1-28, October.
    5. Constantin Aurelian Ionescu & Melinda Timea Fülöp & Dan Ioan Topor & Mircea Constantin Duică & Sorina Geanina Stanescu & Nicoleta Valentina Florea & Mariana Zamfir & Mihaela Denisa Coman, 2022. "Sustainability Analysis, Implications, and Effects of the Teleworking System in Romania," Sustainability, MDPI, vol. 14(9), pages 1-18, April.
    6. Abay Asfaw, 2022. "Racial and Ethnic Disparities in Teleworking Due to the COVID-19 Pandemic in the United States: A Mediation Analysis," IJERPH, MDPI, vol. 19(8), pages 1-18, April.
    7. Orlando E. Contreras-Pacheco & Ingrid N. Guayacán Rabelo & Andrés L. Zárate Jiménez, 2022. "Satisfacción laboral en el contexto del teletrabajo forzoso: un estudio empírico en el sector de la educación superior," Estudios Gerenciales, Universidad Icesi, vol. 38(163), pages 222-234, June.

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    More about this item

    Keywords

    teleworking; COVID-19; productivity; workload; self-management; job satisfaction; teleworkers.;
    All these keywords.

    JEL classification:

    • J22 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Time Allocation and Labor Supply
    • D23 - Microeconomics - - Production and Organizations - - - Organizational Behavior; Transaction Costs; Property Rights

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