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The European Foundation for Quality Management (EFQM) Excellence Model in a Low Voltage Switchgear Compan

Author

Listed:
  • Özgür Özmen

    (The Bucharest University of Economic Studies)

  • Roxana Sârbu

    (The Bucharest University of Economic Studies)

  • Andreea Simona Sãseanu

    (The Bucharest University of Economic Studies)

  • Corneliu Toader

    (National Institute of Neurology and Neurovascular Diseases)

Abstract

The Turkish low voltage switchgear sector is made up of several local and international companies. Generally, local companies operating in this sector try to get a competitive advantage by fabricating cheap products , in order to cope with the competition that focuses more on quality. What’s more, international corporations perform quality activities under the organization and control of their top-managements from abroad. Although VIKO is a local producer, it is a company willing to invest more in quality, as well as in research and development. VIKO company is the focus of this self-assessment study, since it lies at the conjunction of companies operating in this sector, it being a local company performing various quality enhancement activities . Simultaneously, the authors consider that this study shall prove useful to create an overview over the entire Turkish low voltage switchgear sector. The evaluation of the company and its core-activities was based upon nine criteria of the European Foundation for Quality Management (EFQM) Excellence Model, in order to identify the strengths, the weaknesses and aspects that require improvements . This is the first study worldwide performed in the low voltage switchgear sector and it is aimed at motivating other Turkish companies that operate in this sector to implement The European Foundation for Quality Management (EFQM) Excellence Model in their TQM activities (Total Quality Management).

Suggested Citation

  • Özgür Özmen & Roxana Sârbu & Andreea Simona Sãseanu & Corneliu Toader, 2017. "The European Foundation for Quality Management (EFQM) Excellence Model in a Low Voltage Switchgear Compan," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 19(S11), pages 1064-1064.
    • Handle: RePEc:aes:amfeco:v:19:y:2017:i:s11:p:1064
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    References listed on IDEAS

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    1. Vasile Dinu & Ivan Marchevski & Eugen Dobrescu & Raluca Mariana Petrescu, 2010. "Education and Training Needs in the Field of Consumer Protection in the Lower Danube Region," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 12(Special N), pages 709-734, November.
    2. Ritchie, L. & Dale, B. G., 2000. "Self-assessment using the business excellence model: A study of practice and process," International Journal of Production Economics, Elsevier, vol. 66(3), pages 241-254, July.
    3. Vasile Dinu, 2010. "The Need for Consumers’ Protection," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 12(28), pages 262-264, June.
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    Cited by:

    1. Aurora Cosma & Marius Savin, 2020. "Innovations and Discoveries in Medicine During the Covid 19 Pandemic," Manager Journal, Faculty of Business and Administration, University of Bucharest, vol. 31(1), pages 7-15, December.

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    More about this item

    Keywords

    self-assessment; The European Foundation for Quality Management (EFQM); low voltage switchgear sector.;
    All these keywords.

    JEL classification:

    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality
    • M16 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - International Business Administration
    • M21 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Business Economics

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