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Mastering digital transformation through business process management: Investigating alignments, goals, orchestration, and roles

Author

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  • Ana-Marija Stjepić

    (University of Zagreb, Faculty of Economics & Business, Trg J.F. Kennedya 6, 10000 Zagreb, Croatia)

  • Lucija IvanÄ ić

    (University of Zagreb, Faculty of Economics & Business, Trg J.F. Kennedya 6, 10000 Zagreb, Croatia)

  • Dalia SuÅ¡a Vugec

    (University of Zagreb, Faculty of Economics & Business, Trg J.F. Kennedya 6, 10000 Zagreb, Croatia)

Abstract

Both business process management and digital transformation are areas that have been a topic of interest for both academia and practice. Since digital transformation is the creation of new, innovative business models and/or change and improvement of the existing business model with the help of digital technologies, one could raise a question regarding the role which business process management plays in digital transformation. With the purpose of shedding some light on that, this paper presents a theoretical framework for observing the link between business process management and digital transformation. Moreover, the results of an extensive literature review and analysis with regards to the presented framework has been given. The results confirm the important role of business process management in digital transformation. However, the results also indicate the need for further research and a greater understanding of practice.

Suggested Citation

  • Ana-Marija Stjepić & Lucija IvanÄ ić & Dalia SuÅ¡a Vugec, 2020. "Mastering digital transformation through business process management: Investigating alignments, goals, orchestration, and roles," Journal of Entrepreneurship, Management and Innovation, Fundacja Upowszechniająca Wiedzę i Naukę "Cognitione", vol. 16(1), pages 41-74.
    • Handle: RePEc:aae:journl:v:16:y:2020:i:1:p:41-74
    DOI: 10.7341/20201612
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    References listed on IDEAS

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    1. Peter Rohner, 2013. "Identity Management for Health Professionals," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 5(1), pages 17-33, February.
    2. Jan Recker, 2012. "The Research Process," Progress in IS, in: Scientific Research in Information Systems, edition 127, chapter 0, pages 25-43, Springer.
    3. Daniel R. A. Schallmo & Christopher A. Williams, 2018. "Roadmap for the Digital Transformation of Business Models," SpringerBriefs in Business, in: Digital Transformation Now!, chapter 0, pages 41-68, Springer.
    4. Marie-Sophie Denner & Louis Christian Püschel & Maximilian Röglinger, 2018. "How to Exploit the Digitalization Potential of Business Processes," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 60(4), pages 331-349, August.
    5. Daniel R. A. Schallmo & Christopher A. Williams, 2018. "Digital Transformation of Business Models," SpringerBriefs in Business, in: Digital Transformation Now!, chapter 0, pages 9-13, Springer.
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    Cited by:

    1. Nihan Yıldırım & Birden Tuluğ Siyahi & Oğuz Özbek & İmran Ahioğlu & Almira Selin Kahya, 2022. "A Combined Multi-Criteria Decision-Making Framework for Process-Based Digitalisation Opportunity and Priority Assessment (DOPA)," International Journal of Business Analytics (IJBAN), IGI Global, vol. 9(5), pages 1-22, January.
    2. Florian Diener & Miroslav Špaček, 2021. "Digital Transformation in Banking: A Managerial Perspective on Barriers to Change," Sustainability, MDPI, vol. 13(4), pages 1-27, February.

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