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Prozessorientiertes Qualitätsmanagement nach DIN EN ISO 9001:2015

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  • Ahrens, Volker

Abstract

Die im Jahr 2015 grundlegend neue gefasste Qualitätsmanagement-Norm DIN EN ISO 9001 hat die mit der Revision verbundene Chance verpasst, Missverständlichkeiten, Fehler und Ungenauigkeiten zu korrigieren, die schon in der vorausgegangenen Ausgabe im Zusammenhang mit dem geforderten Prozessmanagement enthalten waren. Der vorliegende Beitrag zeigt die Probleme auf und hilft dadurch, negative Einflüsse der Norm auf die Betriebsorganisation zu vermeiden.

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  • Ahrens, Volker, 2016. "Prozessorientiertes Qualitätsmanagement nach DIN EN ISO 9001:2015," Arbeitspapiere der Nordakademie 2016-02, Nordakademie - Hochschule der Wirtschaft.
    • Handle: RePEc:zbw:nordwp:201602
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    1. Frank Keuper, 2005. "Gestaltung der Unternehmungskomplexität im Lichte von Ashby und Luhmann," Metrika: International Journal for Theoretical and Applied Statistics, Springer, vol. 16(2), pages 211-238, June.
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