IDEAS home Printed from
MyIDEAS: Log in (now much improved!) to save this paper

Adoption of mGovernment service initiative in developing countries: A citizen-centric public service delivery perspective

Listed author(s):
  • Oghuma, Apollos Patricks
  • Park, Myeong-cheol
  • Rho, Jae Jeung
Registered author(s):

    The phenomenal advancement of mobile technologies and the large penetration of mobile phones in developing countries have provided alternative solutions to re-engineer public service delivery mechanism. Governments are now challenged to deliver an expanding set of services to citizen given the general pervasiveness and ubiquity of mobile devices. This development has given a growing focus on modernizing public service delivery to improve the efficiency and effectiveness of services. The devices have become the world's most common means of interpersonal communication and constituting the new frontier that is beginning to transform governance; making government more accessible and more citizen-centric by extending the dividends of governance. This emerging trend in public service delivery has been named mGovernment. This new paradigm shift of governance is the latest innovation and practice in developed countries. mGovernment has emerged as an appropriate form of governments' initiatives using mobile devices within the purview of government administration to deliver public services to citizens and organizations in a transparent, accountable, efficient and effective manner on mobile devices. The Public Private Partnership (PPP) model has been advocated because of the budgetary constraints of governments. This paper examines some of the factors for its successful implementation and the policy directions for governments and other stakeholders. The paper draws on concepts from multiple theoretical perspectives using the theory of diffusion and grounded theory to understand the proposition of the new initiative. The paper explores mGovernment potentials for transforming governance by increasing their accessibility and citizen-centricity. This study contributes to the literature on mGovernment by synthesizing best practices solutions for public service delivery and suggests a new business model for its sustenance. The paper also suggests policy direction to governments and stakeholders.

    If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.

    File URL:
    Download Restriction: no

    Paper provided by International Telecommunications Society (ITS) in its series 19th ITS Biennial Conference, Bangkok 2012: Moving Forward with Future Technologies - Opening a Platform for All with number 72510.

    in new window

    Date of creation: 2012
    Handle: RePEc:zbw:itsb12:72510
    Contact details of provider: Web page:

    No references listed on IDEAS
    You can help add them by filling out this form.

    This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

    When requesting a correction, please mention this item's handle: RePEc:zbw:itsb12:72510. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (ZBW - German National Library of Economics)

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If references are entirely missing, you can add them using this form.

    If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    This information is provided to you by IDEAS at the Research Division of the Federal Reserve Bank of St. Louis using RePEc data.