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Malawi national Digital ID Wallet implementation: Preliminary Sentiment Analysis

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  • Makoza, Frank

Abstract

National digital identification (ID) systems form part of digital transformation of African governments in the adoption and use digital technologies to support changes in structures and operations of public, private organisations and society. This study analysed the case of Malawi that recently implemented a national Digital ID system called Nzika Digital ID wallet. Sentiment Analysis was used to categorise Google App store reviews and ratings of the app. The findings showed 39% positive views, 61% negative views and 0% neutral views on digital ID wallet implementation. Positive views highlighted convenience, addressing renewal of the national ID cards, easy access and storage of the identity documents. Negative opinions were challenges of the size of the application, limited portability of the digital ID wallet to be installed on different mobile devices and high data bundle consumption when installing the application. The study offers useful insights into areas that require attention to improve adoption of Nzika Digital ID Wallet. Areas of further research are highlighted including lightweight design and security of the digital ID Wallet.

Suggested Citation

  • Makoza, Frank, 2026. "Malawi national Digital ID Wallet implementation: Preliminary Sentiment Analysis," EconStor Preprints 344476, ZBW - Leibniz Information Centre for Economics.
    • Handle: RePEc:zbw:esprep:344476
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    File URL: https://www.econstor.eu/bitstream/10419/344476/1/NzikaDigital-IDWallet-Malawi.pdf
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