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Schadenmanagement und die Akzeptanz alternativer Schadenregulierungsformen in der Kfz-Versicherung

Author

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  • Brandstetter, Andreas

Abstract

Ziel der Arbeit ist es aufzuzeigen, welche Möglichkeiten alternativer Schadenregulierung diskutiert werden. Eine Befragung der Versicherungsnehmer soll die Akzeptanz alternativer Schadenregulierung untersuchen. Daraus resultierende Ergebnisse werden analysiert, um so ein Bild über mögliche, unter Umständen noch nicht ausgeschöpfte, Potenziale des aktiven Schadenmanagements zu erhalten. (Autorenref.)

Suggested Citation

  • Brandstetter, Andreas, 2006. "Schadenmanagement und die Akzeptanz alternativer Schadenregulierungsformen in der Kfz-Versicherung," Arbeitspapiere zum Tätigkeitsfeld Risikomanagement und Versicherung 14, WU Vienna University of Economics and Business.
    • Handle: RePEc:wiw:wus010:710
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    File URL: https://epub.wu.ac.at/710/
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    Cited by:

    1. Nils Mahlow & Joël Wagner, 2016. "Evolution of Strategic Levers in Insurance Claims Management: An Industry Survey," Risk Management and Insurance Review, American Risk and Insurance Association, vol. 19(2), pages 197-223, September.
    2. Godbersen, Hendrik & Barluschke, David, 2020. "Aktives Schadenmanagement bei Automobilflotten aus Kundensicht: Kundenerwartungen, deren Erfüllung und Optimierungsansätze für Dienstleister und Versicherungen," KCMS Schriftenreihe, FOM Hochschule für Oekonomie & Management, KCMS KompetenzCentrum für Marketing & Sales Management, volume 5, number 5 edited by FOM Hochschule für Oekonomie & Management, KCMS KompetenzCentrum für Marketing & Sales Management.

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