(R)E-tail satisfaction: retail customer satisfaction in online and offline
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References listed on IDEAS
- Baldauf, Artur & Cravens, David W. & Grant, Kegn, 2002. "Consequences of sales management control in field sales organizations: a cross-national perspective," International Business Review, Elsevier, vol. 11(5), pages 577-609, October.
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NEP fieldsThis paper has been announced in the following NEP Reports:
- NEP-ALL-2006-04-22 (All new papers)
- NEP-CSE-2006-04-22 (Economics of Strategic Management)
- NEP-MKT-2006-04-22 (Marketing)
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