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Productivity in services twenty years on. A review of conceptual and measurement issues and a way forward

Author

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  • Nicola Grassano

    (SPRU, University of Sussex, UK)

  • Maria Savona

    (SPRU, University of Sussex, UK)

Abstract

Griliches’ seminal contribution on “Output measurement in the service sectors” (1992) is now more than twenty years old. The aim of this paper is to review and systematise the scholarship that has been produced since, to identify any step forward in the conceptualisation of service output, the measurement of service productivity and the account of technical change in affecting productivity in services that might have occurred. An agenda for both innovation and service scholars is proposed.

Suggested Citation

  • Nicola Grassano & Maria Savona, 2014. "Productivity in services twenty years on. A review of conceptual and measurement issues and a way forward," SPRU Working Paper Series 2014-01, SPRU - Science Policy Research Unit, University of Sussex Business School.
    • Handle: RePEc:sru:ssewps:2014-01
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    File URL: http://www.sussex.ac.uk/spru/documents/2014-01-swps-savona-grassano.pdf
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    Cited by:

    1. Gisela Di Meglio & Jorge Gallego & Andrés Maroto & Maria Savona, 2018. "Services in Developing Economies: The Deindustrialization Debate in Perspective," Development and Change, International Institute of Social Studies, vol. 49(6), pages 1495-1525, November.

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    Keywords

    Services; Productivity; Service output measurement; US-EU productivity gap;
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