A Longitudinal Analysis of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Share of Wallet
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References listed on IDEAS
- De Cannière, Marie Hélène & De Pelsmacker, Patrick & Geuens, Maggie, 2009.
"Relationship Quality and the Theory of Planned Behavior models of behavioral intentions and purchase behavior,"
Journal of Business Research,
Elsevier, vol. 62(1), pages 82-92, January.
- M. H. De Cannière & P. De Pelsmacker & M. Geuens, 2008. "Relationship Quality and the Theory of Planned Behavior Models of Behavioral Intentions and Purchase Behavior," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 08/492, Ghent University, Faculty of Economics and Business Administration.
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KeywordsCustomer Satisfaction; Affective Commitment; Calculative Commitment; Normative Commitment; Share-of-Wallet;
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