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Analyzing the Transformation of Work and Its Effects on Productivity in the Age of Automatization?


  • Kuusi, Tero
  • Kulvik, Martti
  • Laiho, Maarit
  • Ropponen, Annina
  • Vähämäki, Maija


In this policy brief, we discuss the challenges of measuring productivity effects of automatization in a governmental payment service organization (The Finnish Government Shared Services Centre for Finance and HR, Palkeet) that has developed and applied digital robotics in work processes. To this end, we combine sociologic and economic research tools and traditions to provide a full picture of the transition. First, we analyse work at the level of individual tasks by using large-scale econometric models and HR-data; an approach that provides detailed digital job profiles for assessment. Secondly, we add the understanding of digital working by qualitative inquiry of employees’ meaning making of working with robots. Our study contributes to the discourses of management control and adaptation to change.

Suggested Citation

  • Kuusi, Tero & Kulvik, Martti & Laiho, Maarit & Ropponen, Annina & Vähämäki, Maija, 2019. "Analyzing the Transformation of Work and Its Effects on Productivity in the Age of Automatization?," ETLA Brief 78, The Research Institute of the Finnish Economy.
  • Handle: RePEc:rif:briefs:78

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    Automatization; Labour; Productivity; Services;

    JEL classification:

    • H11 - Public Economics - - Structure and Scope of Government - - - Structure and Scope of Government
    • H30 - Public Economics - - Fiscal Policies and Behavior of Economic Agents - - - General
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes

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