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Developing quality heathcare software using quality function deployment: A case study based on Sultan Qaboos University Hospital

  • Ahmed, Mohiuddin
  • Islam, Rafikul
  • Alwahaibi, Salim Khloof

Development of software is one of the most expensive projects undertaken in practice. Traditionally, the rate of failure in software development projects is higher compared to other kinds of projects. This is partly due to the failure in determining software users’ requirements. By using Quality Function Deployment (QFD), this research focuses on identification and prioritization of users’ requirements in the context of developing quality health-care software system for Sultan Qaboos University Hospital (SQUH) in Oman. A total of 95 staff working at eight departments of SQUH were contacted and they were requested to provide their requirements in using hospital information systems. Analytic Hierarchy Process has been integrated with QFD for prioritizing those user requirements. Then, in consultation with a number of software engineers, a list consisting of 30 technical requirements was generated. These requirements are divided into seven categories and all of them are purported to satisfy the user needs. At the end of QFD exercise, continuous mirror backup from backup category, multi-level access from the security and confidentiality category, linkage to databases from application category emerge as technical requirements having higher weights. These technical requirements should receive considerable attention when designing the health-care software system for SQUH.

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Paper provided by University Library of Munich, Germany in its series MPRA Paper with number 11345.

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Date of creation: 2006
Date of revision: 2006
Publication status: Published in International Journal of Business Information Systems 4.1(2006): pp. 408-425
Handle: RePEc:pra:mprapa:11345
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