Técnicas de entrevista

The following text is the result of a reflection made over more than twenty years of experience in the conduction hundreds of interviews in the performance of investigation and crime prevention, especially in areas of fraud, corruption and other related crimes. It results also from some complementary readings made from literature about the topic of communication. In the end of the text it will be possible to find these bibliographic references. The document seeks to identify, describe and characterize the major factors that are present in the contexts of interviews of suspects, witnesses and other people involved, directly or indirectly, in the factual context which has the be clarified. The knowledge and management of these factors may be crucial for any investigator to improve the quality of information collected from interviews. On the other hand, the same factors may also be used by the investigator to develop possible strategies to approach and realize these interviews.