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Design Principles for Process Mining of Knowledge-Intensive Processes: An Action Design Research Study (title of the paper)

Author

Listed:
  • Katharina Brennig (first name last name)

    (Paderborn University)

  • Christian Bartelheimer (first name last name)

    (Georg-August-Universität Göttingen)

  • Bernd Löhr (first name last name)

    (Paderborn University)

  • Daniel Beverungen (first name last name)

    (Paderborn University)

  • Oliver Müller (first name last name)

    (Paderborn University)

Abstract

Knowledge-intensive processes (KIPs) are strategic core processes that drive organizational value creation and competitive advantage. Despite their strategic importance, KIPs are predominantly managed manually, as existing classes of IT systems either lack process awareness or struggle with the complexity and unpredictability of KIPs. We present findings from a 39-month Action Design Research (ADR) project to conceptualize a new class of IT artifacts that enables process mining of KIPs. This class of IT artifacts integrates richer process-related information, facilitating knowledge transfer by allowing process participants to learn from similar process instances and engage in socialization at run-time. Our research bridges critical gaps between business process management (BPM) and knowledge management, offering theoretical and managerial insights. We propose five theory-ingrained design principles that guide the development of process mining systems for KIPs and examine their role in fostering knowledge creation within organizations, ultimately upgrading strategic decision-making and organizational performance. (abstract of the paper)

Suggested Citation

  • Katharina Brennig (first name last name) & Christian Bartelheimer (first name last name) & Bernd Löhr (first name last name) & Daniel Beverungen (first name last name) & Oliver Müller (first name last, "undated". "Design Principles for Process Mining of Knowledge-Intensive Processes: An Action Design Research Study (title of the paper)," Working Papers Dissertations 166, Paderborn University, Faculty of Business Administration and Economics.
    • Handle: RePEc:pdn:dispap:166
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    File URL: http://groups.uni-paderborn.de/wp-wiwi/RePEc/pdf/dispap/DP166.pdf
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