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Model Pengembangan Petugas Lapangan Keluarga Berencana

Author

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  • Persada, Pena
  • YUSNITA, MAYA
  • AGUSTINA, DUWI

Abstract

Buku ini disusun berdasarkan hasil penelitian yang berjudul “Mengukur Kinerja Pelayanan Petugas Lapangan Keluarga Berencana (PLKB) berbasis Customer Satisfaction melalui Pendekatan Importance Performance Analysis”. Tujuan dari penelitian dan diterbitkannya buku ini adalah sederhana, yaitu untuk menganalisis kinerja pelayanan Petugas Lapangan Keluarga Berencana (PLKB) berbasis customer satisfaction pada masyarakat Kampung KB Kabupaten Bangka Tengah dan Kabupaten Bangka Barat Provinsi Kepulauan Bangka Belitung. Lebih lanjut, sasaran pembaca buku ini dapat digunakan oleh mahasiswa Fakultas Ekonomi di semua strata, para pemangku kebijakan, dan terutama bagi dosen sebagai buku ajar mata kuliah yang berhubungan dengan service quality.

Suggested Citation

  • Persada, Pena & YUSNITA, MAYA & AGUSTINA, DUWI, 2020. "Model Pengembangan Petugas Lapangan Keluarga Berencana," Thesis Commons yu4wg, Center for Open Science.
    • Handle: RePEc:osf:thesis:yu4wg
    DOI: 10.31219/osf.io/yu4wg
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