IDEAS home Printed from https://ideas.repec.org/p/osf/thesis/5bhx7.html
   My bibliography  Save this paper

Analisis Pengaruh Peningkatan Biaya Pembayaran Tagihan Air Bulanan Terhadap Kepuasan Konsumen Pada Perusahaan Daerah Air Minum Saumlaki (Pdam)

Author

Listed:
  • Nusnarera, Karel Gaus Basar

Abstract

Penelitian ini bertujuan untuk menguji secara empiris pengaruh langsung atau tidak langsung dari 2 (dua) variabel yaitu : Peningkatan Biaya Pembayaran dan Kepuasan Konsumen, penelitian ini menggunakan data yang diperoleh dari Bank Perusahan Daerah Air Minum Saumlaki (PDAM) Kabupaten Maluku Tenggara Barat melalui Metode Purposive Sampling. Dari total kuisioner yang sebarkan sebanyak 101 kuisioner semuanya terisi dan dikembalikan, sampel yang di ambil adalah Konsumen Pengguna air bersi pada Perusahan Daerah Air Minum Saumlaki (PDAM) Kabupaten Maluku Tenggara Barat di Kota Saumlaki. Metode analisis yang yang digunakan adalah Uji Validitas dan Uji Reliabilitas, serta Pengujian Hipotesis yang dilakukan dengan menggunakan analisis Regresi Sederhana. Hasil penelitian menunjukan bahwa Peningkatan Biaya Pembayaran berpengaruh sangat signifikan positif terhadap kepuasan konsumen.

Suggested Citation

  • Nusnarera, Karel Gaus Basar, 2020. "Analisis Pengaruh Peningkatan Biaya Pembayaran Tagihan Air Bulanan Terhadap Kepuasan Konsumen Pada Perusahaan Daerah Air Minum Saumlaki (Pdam)," Thesis Commons 5bhx7, Center for Open Science.
    • Handle: RePEc:osf:thesis:5bhx7
    DOI: 10.31219/osf.io/5bhx7
    as

    Download full text from publisher

    File URL: https://osf.io/download/6074086ff2ad33050ca764d0/
    Download Restriction: no
    File URL: https://libkey.io/10.31219/osf.io/5bhx7?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:osf:thesis:5bhx7. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: OSF (email available below). General contact details of provider: https://thesiscommons.org .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.