Integral management model for consumer justice in Cuban state-owned gastronomy

This article systematizes the theoretical foundations for designing an integral management model oriented toward consumer justice in Cuban state-owned gastronomy. A systematic scoping review of the literature was conducted using a critical-integrative approach across the Scopus, SciELO, and Web of Science databases, prioritizing publications from the last ten years (2015-2025) and foundational texts in the field. The review constructs a conceptual framework addressing: (1) the integral management model as an organizational system; (2) consumer protection as a challenge that transcends mere regulatory compliance; (3) consumer justice, understood through the lens of Organizational Justice Theory in its distributive, procedural, and interactive dimensions; and (4) the specificity of Cuban state-owned gastronomy as a context of application. The review suggests that implementing the proposed integral management model improves consumer perceptions of justice in each exchange relationship with the provider by articulating leadership, processes, organizational culture, and resources (material and non-material) around the principles of respect for consumer rights.