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Patient and Employee Experiences in Healthcare: Research Insights

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  • Bennett, Michele PhD

    (Avanade)

Abstract

Experiences drive loyalty, satisfaction, and advocacy, and the experiences that patients, caregivers, and employees in healthcare can be explicitly measured and correlated with important outcomes for the industry and the organizations that deliver care. As the industry strives to embrace patient-centered medicine, especially now in complex times, experiences are being tested and are more important than ever to realize improved patient quality of care and employee focus on patient outcomes. In addition to the findings of our research in patient and employee experience, this paper highlights insights from other industries that can be leveraged in healthcare to set a new bar in experiences that drive the outcomes that matter.

Suggested Citation

  • Bennett, Michele PhD, 2020. "Patient and Employee Experiences in Healthcare: Research Insights," SocArXiv bv5x8, Center for Open Science.
    • Handle: RePEc:osf:socarx:bv5x8
    DOI: 10.31219/osf.io/bv5x8
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