IDEAS home Printed from https://ideas.repec.org/p/osf/socarx/4kcsb_v1.html

Strategic behaviour in decision support systems: a conceptual framework for observation in multi-stakeholder decision-making processes

Author

Listed:
  • Arkesteijn, Monique
  • Jongkind, Adinda
  • Arfa, Fatemeh Hedieh
  • van der Voort, Haiko

Abstract

While DSS are designed to enhance transparency and provide structure in complex, multi-stakeholder settings, they also influence actions of participating stakeholders and thereby their strategic choices. This paper reviews the literature on SB and DSS, identifies diverse forms of strategic action, and proposes a five-step framework for systematically observing SB in DSS-supported processes and environments. The framework integrates contextual dynamics, stakeholder motivations, strategic approaches, and resource use, offering a structured and comprehensive lens for analysis. By focusing on how stakeholders engage strategically in practice, rather than prescribing how they should behave, the framework enables a nuanced and realistic understanding of stakeholder interaction, behaviour, and power in participatory settings. This conceptual contribution advances both academic and applied discussions by providing a tool that supports empirical investigation as well as the design and use of DSS in real-world decision-making contexts.

Suggested Citation

  • Arkesteijn, Monique & Jongkind, Adinda & Arfa, Fatemeh Hedieh & van der Voort, Haiko, 2026. "Strategic behaviour in decision support systems: a conceptual framework for observation in multi-stakeholder decision-making processes," SocArXiv 4kcsb_v1, Center for Open Science.
    • Handle: RePEc:osf:socarx:4kcsb_v1
    DOI: 10.31235/osf.io/4kcsb_v1
    as

    Download full text from publisher

    File URL: https://osf.io/download/6a8d9e1eab3f2574fca730d2/
    Download Restriction: no
    File URL: https://libkey.io/10.31235/osf.io/4kcsb_v1?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:osf:socarx:4kcsb_v1. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: OSF (email available below). General contact details of provider: https://socarxiv.org .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.