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Penerapan Manajemen Risiko Operasional Pada Unit Teller Pt. Bank Pembangunan Daerah Sumatera Barat

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  • Mulia, Teti
  • Afriyeni, Afriyeni

Abstract

The purpose of this research is to find out how the implementation of operational risk management at the Teller Unit of PT. Bank Pembangunan Daerah Sumatera Barat. Methods of collecting data for this study were collected through interviews with related parties. Data analysis method in this study uses descriptive method with an inductive mindset that explains the results of research on facts that occur in the field which are then analyzed according to existing theories. Based on the results of this study it was found that PT. Bank Pembangunan Daerah Sumatera Barat has implemented operational risk management at the teller unit. This is indicated by the minimum of undesirable events such as the risk of counterfeit money, errors in inputting the nominal and account number at the time of the transaction, the shortfall or excess payment to the customer, the shortfall or excess when receiving the customer's deposit, the risk of incorrect transfer / mutation input.

Suggested Citation

  • Mulia, Teti & Afriyeni, Afriyeni, 2018. "Penerapan Manajemen Risiko Operasional Pada Unit Teller Pt. Bank Pembangunan Daerah Sumatera Barat," OSF Preprints w5uqk, Center for Open Science.
    • Handle: RePEc:osf:osfxxx:w5uqk
    DOI: 10.31219/osf.io/w5uqk
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