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ANALISIS TINGKAT KEPUASAN NASABAH TERHADAP SISTEM ANTRIAN PADA PT. BANK RAKYAT INDONESIA (Persero) Tbk. UNIT BTP TAMALANREA

Author

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  • Daga, Rosnaini

Abstract

Penelitian berjudul “Analisis Tingkat Kepuasan Nasabah Terhadap Sistem Antrian Pada PT. Bank Rakyat Indonesia (Persero) Tbk. Unit BTP Tamalanrea” Penelitian ini bertujuan untuk mengetahui dan menganalisis tingkat kepuasan nasabah terhadap sistem antrian. Penelitian ini menggunakan metode pengumpulan data dengan cara membagikan kuesioner. Teknik pengambilan sampel menggunakan purposive sampling. Metode analisis data yang digunakan yaitu analisis angka indeks Three Box Method dan analisis instrumen yang terdiri dari uji validitas dan uji realibilitas dengan alat bantu IBM SPSS Versi 22. Hasil penelitian menunjukkan bahwa tingkat kepuasan nasabah terhadap sistem antrian, mencakup lima indikator, yaitu dari kelima indikator sistem antrian semua berada pada kategori indeks tertinggi sampai indeks paling tertinggi. Adapun kepuasan nasabah mencakup lima indikator, sehingga kepuasan nasabah mencakup semua indikator yang berada pada kategori indeks tertinggi sampai indeks paling tertinggi. Dari semua indikator tersebut sudah berjalan dengan baik sehingga tingkat kepuasan nasabah terhadap sistem antrian dapat dikatakan berjalan efektif

Suggested Citation

  • Daga, Rosnaini, 2020. "ANALISIS TINGKAT KEPUASAN NASABAH TERHADAP SISTEM ANTRIAN PADA PT. BANK RAKYAT INDONESIA (Persero) Tbk. UNIT BTP TAMALANREA," OSF Preprints v6zha, Center for Open Science.
    • Handle: RePEc:osf:osfxxx:v6zha
    DOI: 10.31219/osf.io/v6zha
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