IDEAS home Printed from https://ideas.repec.org/p/osf/osfxxx/ukfzm.html
   My bibliography  Save this paper

Analisis Kualitas Pelayanan Pajak Drive Thru Unit sPelayanan Cepat (UPC) Pada Samsat Rajabasa Lampung

Author

Listed:
  • Handayani, Agustuti
  • Fitria, Azza

Abstract

Service is an important factor for the government in serving the community if the services provided by the government are good, it will have a positive impact on government agencies and if the services provided are not good or bad, it will have a negative impact on these government agencies.The quality of Samsat Drive Thru UPC services can be seen from the services provided by the Samsat Drive Thru UPC officers who directly interact with the taxpayer community as for the quality provided by Samsat officers such as reliability, responsiveness to service speed, assurance, empathy and form. With the existence of the five quality standards These services can be assessed by the taxpayer community whether they are satisfied or not satisfied with the services provided by the Samsat Drive Thru UPC Officer.The purpose of the study is to find out how the form of services provided by the Samsat Drive Thru UPC officers to taxpayers, see how the quality of services provided by the Samsat Drive Thru UPC officers in increasing taxpayer satisfaction and knowing whether the taxpayer community is satisfied or dissatisfied with the services provided. given by the Samsat Drive Thru UPC officer. The method used in this research is qualitative with a descriptive approach.The results of the study show that the services provided by the Samsat Drive Thru UPC officers are good enough in serving the taxpayers, it's just that there is a lack of inadequate building facilities and it is not visible to the taxpayers that Samsat Rajabasa has Samsat Drive Thru UPC Assistant.

Suggested Citation

  • Handayani, Agustuti & Fitria, Azza, 2021. "Analisis Kualitas Pelayanan Pajak Drive Thru Unit sPelayanan Cepat (UPC) Pada Samsat Rajabasa Lampung," OSF Preprints ukfzm, Center for Open Science.
    • Handle: RePEc:osf:osfxxx:ukfzm
    DOI: 10.31219/osf.io/ukfzm
    as

    Download full text from publisher

    File URL: https://osf.io/download/6088e820a9746602032f686a/
    Download Restriction: no
    File URL: https://libkey.io/10.31219/osf.io/ukfzm?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:osf:osfxxx:ukfzm. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: OSF (email available below). General contact details of provider: https://osf.io/preprints/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.