IDEAS home Printed from https://ideas.repec.org/p/osf/osfxxx/tyvng.html
   My bibliography  Save this paper

Peranan Customer Service Dalam Meningkatkan Pelayanan Terhadap Nasabah Di Pt. Bank Syari’Ah Mandiri (Bsm) Cabang Bandar Buat Padang

Author

Listed:
  • Gusriniwati, Putri
  • Afriyeni, Afriyeni

Abstract

Tujuan penulisan ini untuk mengetahui bagaimana peranan customer service dalam memberikan pelayanan terhadap nasabah dan juga untuk mengetahui aktivitas yang dilakukan dalam memberikan pelayanan terhadap nasabah di Bank Syari’ah Mandiri. Untuk menganalisa data penelitian, penulis menggunakan analisa deskriptif, terhadap peranan customer service dalam meningkatkan pelayanan nasabah di PT. Bank Syari’ah Mandiri Cabang Bandar Buat Padang. Peranan seorang customer service dalam meningkatkan pelayanan terhadap nasabah di Bank Syari’ah Mandiri Cabang Bandar Buat Padang. a) Selalu memfokuskan layanan yang terbaik untuk nasabah dan mempromosikan produk – produk yang ada di Bank Syari’ah Mandiri. b) Mengenali apa yang menjadi kebutuhan bagi seorang nasabah dan selalu menyampaikan dengan sikap yang positif. c) Membantu para nasabah dalam pembukaan dan penutupan rekening. d) Mempertahankan nasabah lama agar tetap setia menjadi nasabah bank melalui pembinaan hubungan yang lebih akrab dengan nasabah. e) Selalu berusaha untuk mendapatkan nasabah baru, melalui berbagai pendekatan misalnya meyakinkan nasabah tentang kualitas produk yang diberikan oleh BSM.

Suggested Citation

  • Gusriniwati, Putri & Afriyeni, Afriyeni, 2019. "Peranan Customer Service Dalam Meningkatkan Pelayanan Terhadap Nasabah Di Pt. Bank Syari’Ah Mandiri (Bsm) Cabang Bandar Buat Padang," OSF Preprints tyvng, Center for Open Science.
    • Handle: RePEc:osf:osfxxx:tyvng
    DOI: 10.31219/osf.io/tyvng
    as

    Download full text from publisher

    File URL: https://osf.io/download/5c89c98366b44d001d74b91d/
    Download Restriction: no
    File URL: https://libkey.io/10.31219/osf.io/tyvng?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:osf:osfxxx:tyvng. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: OSF (email available below). General contact details of provider: https://osf.io/preprints/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.