IDEAS home Printed from https://ideas.repec.org/p/osf/osfxxx/sd2yr.html
   My bibliography  Save this paper

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pedagang Pada Pengelolaan Ksu Pusat Grosir Butung Di Kota Makassar

Author

Listed:
  • , Sumarsih

Abstract

Penelitian ini dilaksanakan pada Pengelolaan KSU Pusat Grosir Butung di Kota Makassar, dengan pertimbangan penulis lebih mudah dalam pengumpulan data, baik yang bersifat data primer maupun data sekunder. Hasil pengujian secara simultan atau bersama-sama menunjukkan variabel kehandalan,ketanggapan, empati, jaminan, dan tampilan fisik, berpengaruh positif dan signifikan terhadap kepuasan pedagang pada Pengelolaan KSU Pusat Grosir Butung di Kota Makassar. Selanjutnya hasil pengujian secara parsial menunjukkan bahwa variabel kehandalan, empati, dan jaminan berpengaruh signifikan terhadap kepuasan pedagang, sedangkan variabel ketanggapan, dan tampilan fisik berpengaruh tidak signifikan terhadap kepuasan pedagang. Dari ketiga kualitas pelayanan yang berpengaruh signifikan tersebut, ternyata variabel kehandalan yang mampu meningkatkan kepuasan pedagang pada Pengelolaan KSU Pusat Grosir Butung di Kota Makassar dibandingkan variabel lainnya.

Suggested Citation

  • , Sumarsih, 2019. "Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pedagang Pada Pengelolaan Ksu Pusat Grosir Butung Di Kota Makassar," OSF Preprints sd2yr, Center for Open Science.
    • Handle: RePEc:osf:osfxxx:sd2yr
    DOI: 10.31219/osf.io/sd2yr
    as

    Download full text from publisher

    File URL: https://osf.io/download/5cff1ad5edaf2800199d1570/
    Download Restriction: no
    File URL: https://libkey.io/10.31219/osf.io/sd2yr?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:osf:osfxxx:sd2yr. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: OSF (email available below). General contact details of provider: https://osf.io/preprints/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.