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Analisis Kualitas Kerja dan Disiplin Pegawai di Kelurahan Tanjung Buntung

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  • puspita, Desy

Abstract

Kinerja merupakan cara kerja seseorang yang dapat dicapai oleh seorang karyawan dalam melaksanakan tugas sesuai dengan tanggung jawab yang diberikan kepadanya. Tujuan penelitian ini adalah untuk mengetahui apakah ada pengaruh kualitas kerja dan disiplin pegawai terhadap kualitas pelayanan publik di Kelurahan Tanjung Buntung. Sampel penelitian ini adalah 30 orang masyarakat dan 30 orang pegawai kelurahan data yang diambil dari data tahun 2018. Analisis data menggunakan uji Regresi Linier Berganda, pengujian hipotesis menggunakan uji koefisien determinasi (R2), Uji parsial (uji t), dan uji serempak (uji F), sedangkan pengolahan data menggunakan perangkat lunak pengolahan data. Hasil penelitian menunjukkan bahwa disiplin kerja sangat berpengaruh terhadap kualitas pelayanan publik, sedangkan variabel kualitas kerja berpengaruh negatif terhadap kualitas pelayanan publik.

Suggested Citation

  • puspita, Desy, 2019. "Analisis Kualitas Kerja dan Disiplin Pegawai di Kelurahan Tanjung Buntung," OSF Preprints m4gte, Center for Open Science.
    • Handle: RePEc:osf:osfxxx:m4gte
    DOI: 10.31219/osf.io/m4gte
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