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Peranan dan Pelaksanaan Customer Service Pada PT. Bank Perkreditan Rakyat (BPR) Cempaka Mitra Nagari Padang

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  • Pratama, Putri
  • Dona, Elva
  • Susanto, Romi

Abstract

This study aims to determine the role and implementation of customer service at PT. Bank Perkreditan Rakyat (BPR) Cempaka Mitra Nagari Padang. The research method used is descriptive method and in collecting data which can be seen from the aspects of job assessment, compensation and job satisfaction. Customer service is a person who deals directly with customers and has important role in the smooth operation of the bank. The role of customer service at PT. Bank Perkreditan Rakyat (BPR) Cempaka Mitra Nagari Padang is to establish good relationships with old customers, assist customers in conducting bank administration and provide the best service to customers by understanding customer need.

Suggested Citation

  • Pratama, Putri & Dona, Elva & Susanto, Romi, 2022. "Peranan dan Pelaksanaan Customer Service Pada PT. Bank Perkreditan Rakyat (BPR) Cempaka Mitra Nagari Padang," OSF Preprints kyxz5, Center for Open Science.
    • Handle: RePEc:osf:osfxxx:kyxz5
    DOI: 10.31219/osf.io/kyxz5
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