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Makalah Etika Aparatur Dalam Memberikan Pelayanan Publik

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  • Safira, Ananda Putri

Abstract

Praktek penyelenggaraan pelayanan publik di Indonesia saat ini masih penuh dengan ketidakpastian biaya, waktu dan cara pelayanan. Mengurus pelayanan publik ibaratnya memasuki hutan belantara yang penuh dengan ketidakpastian. Waktu dan biaya pelayanan tidak pernah jelas bagi para pengguna pelayanan. Hal ini terjadi karena prosedur pelayanan tidak pernah mengatur kewajiban dari penyelenggara pelayanan dan hak dari warga sebagai pengguna. Prosedur cenderung hanya mengatur kewajiban warga ketika berhadapan dengan unit pelayanan. Ketidakpastian yang sangat tinggi ini mendorong warga untuk membayar pungli kepada petugas agar kepastian pelayanan bisa segera diperoleh. Ketidakpastian bisa juga mendorong warga memilih menggunakan biro jasa untuk menye lesaikan pelayanannya daripada menyelesaikannya sendiri.

Suggested Citation

  • Safira, Ananda Putri, 2020. "Makalah Etika Aparatur Dalam Memberikan Pelayanan Publik," OSF Preprints j9hkg, Center for Open Science.
  • Handle: RePEc:osf:osfxxx:j9hkg
    DOI: 10.31219/osf.io/j9hkg
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