IDEAS home Printed from https://ideas.repec.org/p/osf/osfxxx/gvd82.html
   My bibliography  Save this paper

Message Framing Influences Perceptions of Feedback (In)directness

Author

Listed:
  • Kung, Franki Y. H.

    (University of Waterloo)

  • Scholer, Abigail

Abstract

Communication varies in indirectness, influencing the effectiveness of the message as well as interpersonal dynamics. However, this issue was not studied empirically in the feedback literature. Integrating communication indirectness and message framing theories, we propose that whether success and failure feedback are framed as a negation (non-losses, non-gains) or affirmation (gains, losses) affects perceived indirectness. Three studies (N=589) consistently showed that both feedback receivers (Studies 1 and 3) and feedback providers (Study 2) viewed feedback in negation (vs. affirmative) frames as more indirect and communicating the feedback signal (positive, negative) less strongly. Feedback providers utilized more negation frames when attempting to be indirect and delivering failure feedback (Study 2). Further, through influencing perceived positivity in feedback, indirectness has downstream effects on feedback providers’ use of frames (Study 2) and feedback receivers’ reactions (Study 3). This work contributes to our understanding of communication indirectness and its potential implications for feedback effectiveness.

Suggested Citation

  • Kung, Franki Y. H. & Scholer, Abigail, 2018. "Message Framing Influences Perceptions of Feedback (In)directness," OSF Preprints gvd82, Center for Open Science.
    • Handle: RePEc:osf:osfxxx:gvd82
    DOI: 10.31219/osf.io/gvd82
    as

    Download full text from publisher

    File URL: https://osf.io/download/5b50ab26595d3d000d672eb5/
    Download Restriction: no
    File URL: https://libkey.io/10.31219/osf.io/gvd82?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:osf:osfxxx:gvd82. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: OSF (email available below). General contact details of provider: https://osf.io/preprints/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.