IDEAS home Printed from https://ideas.repec.org/p/osf/osfxxx/dqgjw.html
   My bibliography  Save this paper

Pengaruh Kualitas Pelayanan Terhadap Loyalitas Pasien Umum Rsud Sungai Dareh Dengan Kepuasaan Pasien Sebagai Variabel Intervening

Author

Listed:
  • S, Indah Zil Arsy
  • Abaharis, Henryanto
  • Tanjung, Mariani St.B

Abstract

This study aims to find out and analyze how much influence Quality of Service (X) consists of 5 research variables namely Tangible, Reliability, Responsiveness, Assurance and Emphaty on patient loyalty (Y) with satisfaction (z) in the dareh River Hospital, using the method Data collection is in the form of a questionnaire of 100 respondents. In analyzing the data using validity, reliability, and classic assumption tests, namely normality, multicollinearity and heteroscedasticity. The analytical method used is multilevel linear regression analysis. While for testing the hypothesis, namely the F test, T test, R2 determinant coefficient and path analysis test (Path analysis) using SPSS tools. The results showed that the Tangible variable had no effect on patient loyalty in Sungai dareh Hospital, Reliability variable did not affect the loyalty of Sungai dareh Hospital, the responsiveness variable did not affect patient loyalty in the Sungai dareh Hospital Assurance variable did not affect patient loyalty in RSUD Sungai dareh variables Empathy has no effect on patient loyalty in Sungai dareh Hospital. Based on the results of multilevel linear regression testing, it was found that Service Quality variables consisting of Tangible, Reliability, Responsiveness, Assurance and Empathy did not have a significant effect on patient loyalty.

Suggested Citation

  • S, Indah Zil Arsy & Abaharis, Henryanto & Tanjung, Mariani St.B, 2019. "Pengaruh Kualitas Pelayanan Terhadap Loyalitas Pasien Umum Rsud Sungai Dareh Dengan Kepuasaan Pasien Sebagai Variabel Intervening," OSF Preprints dqgjw, Center for Open Science.
  • Handle: RePEc:osf:osfxxx:dqgjw
    DOI: 10.31219/osf.io/dqgjw
    as

    Download full text from publisher

    File URL: https://osf.io/download/5e75b6420cd06c05d1000fa8/
    Download Restriction: no

    File URL: https://libkey.io/10.31219/osf.io/dqgjw?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:osf:osfxxx:dqgjw. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: OSF (email available below). General contact details of provider: https://osf.io/preprints/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.