IDEAS home Printed from https://ideas.repec.org/p/osf/osfxxx/c5zgr.html
   My bibliography  Save this paper

“Analisis Pengukuran Strategik Kualitas Pelayanan Menggunakan Balance Scorecard” Di Unit Informasi Pelayanan Pelanggan Administrasi Pendaftaran Rumah Sakit Islam Jemursari Surabaya

Author

Listed:
  • setiawan, eko dedy

Abstract

Penelitian ini bertujuan untuk mengetahui dan mengevaluasi penerapan metode balanced scorecard sebagai alat pengukur kinerja Rumah Sakit Islam jemursari dalam kualitas pelayanan . Jenis penelitian yang digunakan adalah deskriptif kualitatif yang merupakan penelitian non hipotesis, sehingga dalam penelitiannya tidak perlu merumuskan hipotesa. Berdasarkan hasil penelitian menunjukkan bahwa Rumah Sakit Islam Jemursari Surabaya telah memiliki visi, misi, tujuan dan sasaran strategis yang jelas dan mudah dipahami Dari pembahasan diatas dapat disimpulkan bahwa dengan penerapan Balanced Scorecard dapat digunakan sebagai alat penterjemah strategi dan pengukuran kinerja yang ditinjau dari perspektif keuangan dan non keuangan. Dalam meningkat pelayanan

Suggested Citation

  • setiawan, eko dedy, 2018. "“Analisis Pengukuran Strategik Kualitas Pelayanan Menggunakan Balance Scorecard” Di Unit Informasi Pelayanan Pelanggan Administrasi Pendaftaran Rumah Sakit Islam Jemursari Surabaya," OSF Preprints c5zgr, Center for Open Science.
    • Handle: RePEc:osf:osfxxx:c5zgr
    DOI: 10.31219/osf.io/c5zgr
    as

    Download full text from publisher

    File URL: https://osf.io/download/5a7c6052e83246000eea3e95/
    Download Restriction: no
    File URL: https://libkey.io/10.31219/osf.io/c5zgr?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:osf:osfxxx:c5zgr. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: OSF (email available below). General contact details of provider: https://osf.io/preprints/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.