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Pengaruh Kualitas Layanan Terhadap Kepuasan Nasabah Sms Banking Pada Bank Nagari Cabang Pembantu Rsup Dr M Djamil Padang

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  • Suryanto, David
  • Aziz, Nazaruddin

Abstract

This study examines the effect of service quality on customer satisfaction SMS Banking Bank Nagari Capem Dr.M.Djamil Hospital Padang. Quality of service in this research consists of 5 dimensions of tangible, reliability, responsiveness, assurance, empathy. The total population of this study as many as 391 people while the determination of samples in the study using this slovin formula and obtained a sample of 198 people. The results showed that the tangible. reliability responsiveness, no effect on customer satisfaction SMS Banking. Assurance and Emphaty affect the satisfaction of SMS Banking customers.

Suggested Citation

  • Suryanto, David & Aziz, Nazaruddin, 2019. "Pengaruh Kualitas Layanan Terhadap Kepuasan Nasabah Sms Banking Pada Bank Nagari Cabang Pembantu Rsup Dr M Djamil Padang," OSF Preprints 8fcxj, Center for Open Science.
    • Handle: RePEc:osf:osfxxx:8fcxj
    DOI: 10.31219/osf.io/8fcxj
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    Cited by:

    1. Mayliza, Riri, 2019. "Analisis Customer Satisfaction Dan Behavioral Intention Dilihat Dari Service Quality, Food Quality Dan Price/Value Di Restoran Mcdonald'S Depok," OSF Preprints e2jrt, Center for Open Science.

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