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The reimaged NHS for the AI Era: The evolution of the UK’s healthcare in the post-digital era

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  • Crilly, Martin

    (University of South Wales)

Abstract

The UK’s NHS stands at a critical juncture as it transitions into the AI Era, with Artificial Intelligence (AI) poised to drive profound organisational transformation. Despite years of digitalisation efforts, the NHS has largely failed to overhaul entrenched, outdated practices dating back to its inception in 1948. Instead, it has applied superficial technological upgrades without fundamentally rethinking healthcare delivery for the post-digital era. The next decade presents a key opportunity to embrace AI not just as a new tool, but as a catalyst for comprehensive, systemic change—redefining workflows, roles, data connectivity, and care models to create an integrated, intelligent health and wellness service. Achieving this shift requires breaking down legacy silos, encouraging innovation, adopting new skills, and implementing AI in an ethical and responsible manner. As the NHS pivots from focusing solely on treating illness to an emphasis on prevention and community care, it will need a data-driven culture to support AI-enabled empowerment for both patients and staff. Realising this vision will require a fundamental change in mindset and governance to unlock AI’s full potential in delivering sustainable healthcare innovation, operational efficiency, and better patient outcomes.

Suggested Citation

  • Crilly, Martin, 2025. "The reimaged NHS for the AI Era: The evolution of the UK’s healthcare in the post-digital era," OSF Preprints 39scn_v1, Center for Open Science.
    • Handle: RePEc:osf:osfxxx:39scn_v1
    DOI: 10.31219/osf.io/39scn_v1
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