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Service Quality Of Library Toward An International College Quality

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  • Panday, Rorim

    (Bhayangkara Jakarta Raya University)

Abstract

Library has a very important role in the learning process, both for primary, secondary and higher education level. So the main function of the library is to serve students and educators or users of outside education in finding a reference to a sub-field of science or science they are studying. For that, a library that can serve, have references required by the user, can read books and learn in library room.The comfort room and amenities will be a good service value. Library staff who serve also reinforce a good service system. Elibrary services connected with a variety of e-library of agencies in the country and abroad will be an added value to the quality of library services. This study aims to determine how the quality of service of a library. Data taken using a questionnaire developed from the SERVQUAL, where the number of respondents as many as 125 people. Analysis of the data by using the pair-test and factor analysis. From the analysis, showed Tangible components of quality of service already exceeded expectations, while for components Reliability, Responsiveness, Assurance and Empathy, the service quality value is still below the expected value.

Suggested Citation

  • Panday, Rorim, 2014. "Service Quality Of Library Toward An International College Quality," INA-Rxiv 34kyf, Center for Open Science.
    • Handle: RePEc:osf:inarxi:34kyf
    DOI: 10.31219/osf.io/34kyf
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