Towards a measurement framework for people-centred justice systems

Effective and people-centred justice systems function both as public services for people and as enabling systems for economic growth and good governance. Yet, justice data and measurement often reflect an institutional perspective that fails to capture people’s needs and experiences. Data are collected across institutions for different purposes, limiting policymakers’ ability to identify priorities and allocate resources effectively. Consequently, justice systems remain data-rich but information-poor. This working paper proposes a Measurement Framework for People-Centred Justice Systems to address these gaps. The framework links government policy, justice services, and justice outcomes. It provides a conceptual framework for the development of indicators and can guide the development of definitions, classifications and methodologies for data collection and analysis. Drawing on lessons from the health sector and existing justice measurement efforts, it promotes greater coherence and better use of existing data, placing people at its core. It constitutes a first iteration of a common structure to support evidence-based justice policy and aims for gradual implementation across countries.